Nate Chisholm Email and Phone Number

• Responsible for supporting entire Commercial Property Field and CAT operations nationally• Designated Commercial Property Training lead for all projects with Strategy and Process • Work closely with Compliance and Legal to provide consistent training material for all major catastrophes • Owner and designer of several cross-skilling training projects with various outside and inside departments.• Successful planning and implementation of high caliber in-person/virtual learning events• Partner with leadership in analyzing claim data to develop solutions for a high quality work product • ClaimCenter Training lead for Commercial Property that had the highest success rate in delivery throughout the entire claim organization. • Design and develop training delivery and materials for all new technology utilized in Commercial Property

• Commercial Property adjuster handling a variety of loss types across North Texas• Consistently selected by management to lead projects, provide technical expertise, and train existing and new employees within the zone • Regularly chosen to present at area Commercial Wholesaler meetings for agents• One of Two adjusters in Central Territory that handles all Appraisal demands• Continually partner with Commercial and Personal Lines Large Loss for claim handing and training• Dedicated team player always willing to assist with high inventory support in other geographical areas and CAT situations

* One of six adjusters chosen to be a part of an Elite Quality Assurance team that audits and measures quality results within the Commercial Property Organization* Responsible for recognizing and measuring issues found on a completed claim including: coverage, evaluation, regulatory compliance and efficiency* Travel to different territories across TX/OK to complete re-inspections by grading quality of scope completed on the claim and providing feedback on results with local adjuster, supervisor, and regional manager present.* Contribute to overall performance of team and field operations by mentoring, training, collaborating, and CAT assistance while completing job responsibilities* Responsible for building, running, and analyzing needed quality reports and accurately communicating the information on trends timely to regional managers, supervisors, and adjusters* Work closely with Training in providing resolution to quality issues that affect Commercial Property* Create presentations and participate in all management conference calls/meetings and provide resolutions to inaccuracy trends* Chosen as Team Leader for the Technology and Innovation group which creates and executes ideas that will benefit the Commercial Property department or other Lines of Business within the organization* Maintain a high level of professionalism when handling file quality rebuttals, strong conflict resolution skills

* One of three Large Loss Commercial Property Theft adjusters handling all Commercial Property Theft losses across the country that exceed $50,000* Complex handling of claims through the Examination Under Oath process and close relationship with legal department due to litigation and claim scenarios* Created several presentations and help documents that have been and are continuing to be used within the organization * Assigned to represent the Commercial Property Theft organization at Farmers Agency meetings by training existing agents on providing adequate coverage under the policy along with explaining current claim trends* Key participant in major business software project to develop specialty letters for entire Farmers organization* Assisted management in validation project for adjuster qualifications per salary grade

* Field adjuster handling Farmers and Foremost Homeowners policies in the Houston and Dallas area focusing on the perils of vandalism and theft* Researched and created PowerPoint presentations for customers to recover certain downloaded property that were stolen - recognized by the University of Farmers for iTunes and Nintendo Wii recovery programs* One of three people chosen nationally to pilot office claim handling program for a very large claim volume for specific states* Selected by Management to assist in the training of new hires across the entire country* Included on National Property Theft Experts List to provide advice to other Claim Representatives regarding certain personal property

* Field adjuster handling all Farmers Homeowner property claims in the Houston Area* Deployed frequently to assist in handling Mini-Cat claim operations on a volunteer basis* Selected by Management to conduct new hire ride alongs and offer feedback in determining recruitment* Experienced in handling complex claims involving mid/large-loss exposures* Frequently directed by management to provide assistance to co-workers in the handling of complicated claims

* Assessed and reviewed property damage for Homeowner Property Claims via photos, customer documentation, construction blueprints and onsite visits when necessary* Provided replacement service contracts and quotes for damaged property affected, per policy qualifications* Negotiated restoration or replacement services with a variety of area vendors to keep cost projections within established industry standards* Served as primary liaison with the corporate legal department by providing necessary claim documentation and recommended property settlement solutions* Completed weekly reports, tracking new and existing claims effecting several internal departments.* Cross-sold and modified policies to eligible customers, as needed

* Responsibilities included investigation, evaluation, negotiation and concluding a high volume of claims with first/third parties, attorneys and company agents* Completed claims involving several causes of loss for commercial, marine and homeowners insurance* Assisted underwriting to determine property insurability on homes in Dallas/Ft. Worth area. Worked with Catastrophic Claim Operations in weather-damaged disaster areas* Handled special projects as assigned by management (mentored managers/claim representatives and completed specific class presentations)* Chosen by Executive Management to work on specialized team of adjusters handling watercraft for entire north Texas region