Nate Hagerty Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

Within this job role, I transformed HR talent into new business models by driving change management plans. It is important to highlight that I maximized group talent to attain strategic goals and objectives by leading operational aspects of the business. Along with the above responsibilities, I also oversaw KPIs and report progress, including assembly and presentation of quarterly business evaluations. I was responsible for preparing training materials for numerous new services and programs. I also retained professional relations with 26 internal employees (with six direct reports) and 600+ W2 field global employees. In addition, I created and executed recruiting plans and initiatives across the nation.A section of my key contribution includes:• Increased NPS score and satisfaction rate for a significant retail customer by delivering high-quality service.• Enhanced speed (time to fill - less than two days) and staffing success (95% fill rate) by streamlining recruiting processes.• Boosted total annual revenue from $10M to $19M in four years by securing 30-60% increase in YoY revenue.• Achieved an 'excellent' rating by improving client satisfaction and NPS scores from -20 to 50+.• Streamlined corporate organizational performance and rewards structures within 90 days.• Secured over 100K candidates annually and processed over 10K new hires annually by designing an ATS component and comprehensive cross-team resource hiring/onboarding process.• Drove communication, empowerment, and accountability to improve company culture.

Raleigh, Nc

Set Inspect is a full feature, software-as-a-service (SaaS) scheduling platform uniquely created to handle the specific needs and data of Home Inspectors.

Raleigh-Durham, North Carolina Area

During my time here, I engaged in acquiring and onboarding new markets and regions. It is worth mentioning that I evaluated the need for additional resources and forecasted staffing demands. Along with this, I developed tasks to screen progress in real-time and updated clients on project status. Moreover, I managed process formation and documentation associated with the start-up of Penmarc, offering closet installation services to current retail customers of ProVantage.Below listed are some of my achievements in this role:• Guaranteed field personnel completed assigned installation while adhering to deadlines, budgets and execution standards.• Ensured the correctness of project tracker updates and any additional client-specific informational requirements.• Established infrastructure and ensured team resource capabilities met business demand by creating scalable strategies.• Steered territory absorption / acquisition and grew market share from 2% to 12% within 6 months.

Raleigh-Durham, North Carolina Area

As EVP, I executed business development, client relations and completion of project bid activities by partnering with the sales and marketing team. In addition, I sustained retail routine service staffing growth and remodeled business segments by driving nationwide operational initiatives. Along with this, I oversaw the design, creativity, formation, and deployment of an internal, proprietary software solution named Cruxos. One of my key tasks was to guide the activities of a nationally dispersed workforce by managing BI and performance metrics. Moreover, I oversaw the development of our mobile responsive, native applications (Android and iOS). I also wrote queries and extracted important data in minutes by designing a MySQL report builder engine. Furthermore, I led a multi-functional team, including internal employees, external field personnel, subcontractors, and software developers (in-house and off-shore), offering UI/UX input, testing and reporting.My accomplishments within this role are the following:• Saved retailer $1.5M per remodel in lost sales and disruption by creating process and flow.• Facilitated company to become a data-driven Retail Service Organization and provided a competitive advantage in the industry by leading vision, development, and QA of in-house SaaS platform, Cruxos.• Increased effectiveness / accountability and decreased travel expenses by creating reports and dashboards to monitor performance predominantly from home office.• Delivered information to stakeholders and senior leaders by developing concise and informative reporting dashboards. Created tasks and wrote stories in JIRA.• Grew revenue from $12M to $28M by implementing robust operational and business development strategies.• Allowed scheduling to the best project sequence and increased travel efficiency by developing route optimization and mapping component. • Improved process efficiency and eliminated waste by leading enterprise- wide initiatives.

Lynchburg, Virginia Area

Lynchburg, Virginia Area

Master Of Business Administration (M.B.A.), Organizational Leadership & Global Business

Bachelor Of Science (Bs), Mechanical Engineering