Nate Jacobsen Email & Phone Number

Minneapolis, Minnesota

Petaluma, Ca

Petaluma Ca

Responsible for system planning, installing, turn-up and customer approval of various installation projects of Calix equipment. All work performed on-site in both the central office and OSP cabinets with minimal supervision. Full-time Employee since July 2012. Various job duties include advanced system reconfiguration, installation and test support, on-site troubleshooting with customers, and TAC support. Complete network engineering specifications by working directly with the customer to develop the best plans for the network deployments. Manage multiple customer projects, provide quick responses, meet aggressive deadlines, and work with various functional groups. Manage, and implement project schedules for customers. Work as a liaison between regional network and market teams, vendors and all HQ organizations. Resolve conflicts as necessary for project completion. Act as the single point of contact for the customer during all project phases. Certified Calix Specialist related to the turn up and troubleshooting of Calix equipment.

 Attended product reviews with Engineering, Manufacturing and Supply Chain on product development. Chair weekly customer calls to discuss current projects and coordinate field trial schedules. Attended all field trials as the subject matter expert representing TXP. This included on-site installation and turn up ofthe pilot released material. Evaluated the product on site and recommended documentation and mechanical design changes to ensure productserviceability. Ensured feedback from field trials were documents and the engineering team scheduled the product enhancements forfinal release. Provided technical support for all installations and issues with any kit deployed. Authored requirements documents for new projects. Managed engineering resources between three key customers and kept project workbooks for timelines on all newprojects. Created budgetary pricing models for the newly developed kits. Implemented new process that reduced the cost of the kits by 10%.

 Managed the entire development process from concept to GA. Managed the engineering resources assigned to my project and created key milestones. Tracked the initial project milestones in Microsoft Project and held bi-weekly meetings on status for the end customer. Implemented the bill of material structure and part number scheme. Identified supply chain for materials associated to developed product. Once the parts were sourced and purchased, created the documentation for manufacturing test and assembly. Created the documentation for field installation and ran field trial for the FOA. Met with the customers to determine requirements for the ongoing effort and to ensure we were meeting their expectations with the product.

Petaluma Ca

- Project Management for the entire Customer Service portion of lab entry on new products introduced to the labs. - Additions to the PPD (Marketing Product Planning Document) and PSD (Engineering Product Systems Document) forimprovements to the overall design and operation of the product line. - Bug Review meetings and feedback to the Engineering teams on bugs found in the labs during testing. - Managed the release once it was accepted by the lab. This included a weekly call with SIT executives to discuss theprogress of bugs found during the testing process. Handled RMA’s, installation and test escalation within the labs. Thisincluded ordering new parts and coordinating installers to be onsite to complete the lab systems. If these were notcompleted by lab entry, it resulted in a failure and non-acceptance. - Developed and executed a Customer Support Plan that detailed the roles and responsibilities of each of the levelsperforming troubleshooting.

Petaluma Ca

Petaluma Ca

Maintained production schedules on the manufacturing assembly line including tracking shortages and customer ship dates. Also assembled AFC cabinets during this time period