Nathan Middleton Email & Phone Number

Florida, United States

Tampa, Florida, United States

Pensacola Metropolitan Area

• Built relationships with customers through attentive interactions and by leveraging extensive knowledge of bank procedures, products, and solutions
• Enhanced customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Proactively identified suitable financial products and services to meet individual customer needs
• Executed operational tasks in adherence to established policies, ensuring minimal risk exposure

• Engaged in live workshops to enhance knowledge and skills in various Salesforce areas, including Sales, Marketing, and Service Cloud
• Actively participated in study groups and live sessions to prepare for Salesforce certification
• Acquired knowledge and skills in topics, including business requirement gathering, solution testing, and best practices for implementation(May 2023) Project Accomplishments:
• Led client sessions, gathered and prioritized 60+ stakeholder requirements and built solution documentation
• Configured data integration and structured a data model to solution for stakeholder requirements
• Utilized dynamic lightning pages and validation rules to ensure data quality and efficiency

Pensacola Metropolitan Area

• Optimized restaurant staff schedules during peak hours, reducing wait times and enhancing service quality
• Oversaw restaurant operations, including staff, inventory, and customer service, ensuring a seamless dining experience and maintaining high customer satisfaction
• Coordinated vendor relationships, minimizing supply disruptions and ensuring timely payment for products
• Trained and mentored serving staff, sharing expertise, protocols, service techniques, and menu items to elevate the service standard and improve customer experiences

Pensacola Metropolitan Area

• Consistently exceeded sales targets by building customer relationships and upselling menu items, resulting in increased revenue and enhanced customer satisfaction
• Demonstrated quick response to customer needs and effective decision-making under pressure, leading to reduced customer complaints and improved service efficiency
• Efficiently coordinated food and beverage deliveries to meet customer expectations, enhancing service quality and reducing customer wait times
• Addressed customer inquiries and resolved concerns over the phone, resulting in improved customer relations and increased positive feedback

Pensacola Metropolitan Area

• Successfully promoted and sold summer activity packages, efficiently managing beach equipment inventory and improving package sales and equipment utilization
• Demonstrated strong organizational and logistical skills in coordinating beach equipment rentals, resulting in a streamlined rental process and higher customer satisfaction

Bachelor Of Science - Bs, Finance, General

Education record