Nate Munoz Email & Phone Number

Austin, Texas Area

• Waymo is a self-driving technology company with a mission to make it safe and easy for people and things to move around. We're determined to improve transportation for people around the world, building on software and.
• Responsible for supporting self-driving vehicles in autonomous mode for six to eight hours per day, including analyzing data and providing feedback.
• Consistently adapt to system updates and new systems involving vehicle operations and respond quickly to changing and potentially high-pressure environments in real world and simulated situations.
• Due to a Non-Disclosure Agreement I'm unable to divulge specifc information pertaining to being a Fleet Response Specialist beyond what has been stated.

Austin, Texas Area

• Microsoft Quality Analyst grading, supervising & giving feedback both technical and customer service wise to service engineers working in Aruna, Ansi-D, vNext, ITAR, and GCC High environments daily.
• Supporting 35-40 agents within a controlled Microsoft environment managing feedback pertaining to past, present and future case work by viewing recorded computer work, listening to phone calls & reviewing case notes.
• Creating and managing incentive programs for the service engineers such as tournaments, buffets, amazon rewards programs, etc.
• Creating and managing meetings with the management team and the SDM Manager, CSS ASE Exchange Manager/SR Technical Advisor & CSS ASE SR Technical Advisor for Microsoft to view the team’s current workload, statistics.
• Creating excel sheets and formulas to track, view and show agent statistics in a viewable format for the management team.

Austin, Texas Area

• Oversaw forty customer service representatives in multiple forms of inbound contact, for ffteen high profle organizations such as Oracle, Salesforce, Adobe, etc.
• Provided live feedback and served as point of escalation in daily operations for all avenues of business.
• Trained new representatives in the systems and procedures, to ensure company standards were adhered to and exceeded.
• Performed on-site implementation for two new satellite installations.
• Obtained this position as a merit promotion to oficialize coaching and development work I was priorly doing of my own initiative.

Round Rock

• Supervised and organized three employees to assist and daily operations.
• Maintained beginning to end processing for accounts, and routinely saw weekly fve-digit profts.
• Oversaw RMA services and administrated customer access portals.
• Created and managed E-Commerce listings evaluating and pivoting products against competing organizations.
• Sorted and targeted multiple sales solutions to ft evaluative assessments of markets.
• Maintained rotating postings and inventories ensuring quick delivery and accurate accounting.

Austin, Texas Area

• Used systematic approaches to analyze and locate individual bugs, glitches, and immersion breaking events in the game
• Upon discovery of game breaking mechanics, implemented replication procedures to isolate unique or repeating instances of the issue.
• Utilized a proprietary bug tracking system after categorizing severity of issues to track and monitor resolutions and provide further clarifcation as needed to development teams.
• Contracted for multiple large entities such as Rock Star Games, however NDA restrictions are in place.