Nate Turner Email and Phone Number

- Manage all customer journey activities through implementation, adoption, value recognition, and expansion in an assigned customer portfolio.- Establish an advisor relationship with all customers and drive continued value with our products and services toward success objectives.- Ensure increased adoption, customer satisfaction, and retention are achieved.- Strategize and establish critical goals, key performance indicators, and project plans to assist customers meet their specific goals.- Support new business growth through customer advocacy and market collaboration.- Drive customer expansion by managing renewals, up-sell, and cross-sell opportunities.- Contributing to a customer feedback loop for product improvements and feature enhancements.- Supporting the account executive team in prospective engagements as a subject matter expert.- Collaborating with the data curation and science team to develop insights and analysis to guide customers on a more successful path.- Acting as an internal advocate for our customers and inspire a customer centric culture within Othot.

- Contributed to the successful accomplishment of RMU's enrollment management objectives by developing and implementing a comprehensive student recruitment plan for the University (both freshmen and international students), which included the development of an inquiry pool through the use of student search services, outreach (college fairs and high school visits), prospective student events, direct mail, telemarketing, e-marketing, development of websites, publications, and correspondence, and cooperation with and support of academic units in their recruitment efforts- Developed a competent, productive and effective staff by hiring and supervising, directly and through delegation, the undergraduate and international personnel.- Implemented data-driven recruitment strategies by effectively utilizing data from a variety of sources to evaluate student characteristics and trends, as well as the University's market position and competition.- Ensured the efficient processing of admission applications by developing and administering policies, procedures, and systems that provide quality admission services for prospective students.- Represented the Enrollment Office through service on various committees.- Maintained competency and professional currency by attending professional development courses, and attending training and courses. - Served as the liaison between 16 NCAA Division 1 coaching staffs with the enrollment office

- Hired, supervised and evaluated freshmen admissions team.- Assisted recruiters with planning travel and developing various recruitment strategies - Worked alongside the Dean of Admissions in developing recruitment strategies and plans to meet departmental objectives. - Developed and executed a comprehensive campus visit program for internal and external constituents. - Coordinated on and off campus recruiting programs- Served as the Athletic Liaison between all NCAA Division 1 coaching staffs and the Admissions Office- Acted as the liaison between the Residence Life Office and the Admissions Office- Served as a member of the University Retention Committee and Student Conduct Board

- Serve in place of the Associate Director of Enrollment in their absence.- Represent the University to prospective students, their parents, secondary school counselors and other individuals and organizations involved in the college selection process- Counsel prospective applicants on the admissions process and financial aid opportunities at the University- Serve as Athletic Liaison between NCAA Division I coaches and Enrollment Services - Help Coordinate Enrollment Events (Open houses, Registration Days, Group Visits)- Exceeded enrollment goals all four consecutive years.

- Ensured a safe, secure, and clean living environment in the resident halls- Coordinated all aspects of various summer camps- Coordinated various on-campus and off-campus student activities- Supervised six Resident Assistants

- Facilitated a wide variety of outdoor experiential activities (rock climbing, canoeing, orienteering, rappelling, low ropes course, high ropes courses)- Maintained the buildings and property - Worked with an assortment of clientele