Nathaniel Orphey Email & Phone Number

Arlington, Va, Us

Alexandria, Virginia, United States

● Delivers comprehensive IT technical support service to onsite and remote staff, adeptly troubleshooting hardware and software issues to ensure seamless operation and user satisfaction.● Assisted with the decommissioning of over 800 Android and Apple mobile devices, orchestrating a seamless transition while ensuring compliance with company standards and security protocols.● Oversaw the entire mobile device lifecycle, including decommissioning, commissioning, shipment and initial set up for multiple users across global locations, maintaining a %100 percent success rate.● Provided best practices and lessons learned to superiors and coworkers to improve service desk processes and efficiency.

Houston, Texas, United States

● Spearheaded the implementation of a centralized employe time management system for over 400 campuses and administrative buildings, overseeing the initial site survey, coordinating with vendors for clock installations, conducting rigorous test to ensure functionality, entering and organizing clocks into a centralized system for seamless remote management and providing onsite training for site-based time managers.● Conducted stakeholder interviews to determine and set expectations for various projects across the district.● Conducted site surveys to assess campus needs and made network and technological recommendations to stakeholders.● Led a team of 12 people, managing work assignments and daily workloads to ensure high productivity.● Acted as Project Field Lead for technology refresh of 24 schools, providing coaching to team members, and ensuring campus and district stakeholder deliverable expectations were met.● Assisted in the training of new campus techs, contributing to team development and a consistent tech experience across the district.● Maintained and provided on the spot troubleshooting of boardroom equipment, including laptops, software, Zoom, and A/V equipment ensuring seamless operation during all meetings.● Diagnosed and resolved network equipment issues by conducting troubleshooting activities in network closets, ensuring swift resolution of connectivity problems.● Provided break fix, hardware and software troubleshooting, and imaging services for users in main administrative campus.

Houston, Texas, United States

● Acted as the first point of contact for all tech related issues, demonstrating strong troubleshooting skills and customer service.● Managed logistical aspects of campus technology, ensuring efficient deployment, maintenance and life cycle management.● Oversaw the successful deployment, monitoring, and repair of over 700 new Chromebooks for students and teachers as part of the Verizon Innovative Learning Schools project.● Assisted in preparing the campus for evaluation by Verizon during campus visit which resulting in being awarded a new computer lab by Verizon Innovative Learning worth over $200,000.● Created a student-based tech team where students provided basic troubleshooting under my supervision.● Provided regular tech tips and training for teachers, fostering proficiency, in technology tools

Houston, Texas Area

● Developed comprehensive curriculum and hands-on activities for Computer Information Technology classes across the entire Altierus education system.● Managed 2 subordinate instructors, ensuring adherence to curriculum standards and provided stents with effective training.● Seamlessly transitioned from face-to-face learning to online learning during COVID● Assisted students in preparing for the CompTIA A+ Exam, contributing to their professional development.● Facilitated job placement for students by creating partnerships with local companies that invited students to apply for IT positions.● Guided students in resume’ writing and job search strategies, contributing to career readiness● Taught fundamental computer skills, including Microsoft Office Suite and basic computer maintenance, to non-IT students.● Assisted in the hiring process of new instructors.

Lake Charles, Louisiana

● Oversaw comprehensive legal services for a personnel base of 1200, ensuring adherence to legal protocols and regulations.● Led day-to-day operations of a 6-person team, ensuring optimal performance and proficiency in execution of duties.● Offered legal guidance to command personnel, facilitating informed decision-making processes.● Provided legal assistance, including drafting Wills, Powers of Attorney, and memos for Servicemembers as needed.● Conducted legal training for Servicemembers on Military Law, Rules of Engagement (ROE), Counterinsurgency (COIN), and Equal Opportunity (EO), and Sexual Harassment/Assault Response and Prevention (SHARP), ensuring compliance, awareness and readiness of the unit.● Assisted in training and implementation of court system procedures in Iraq, demonstrating adaptability and commitment to process improvement.● Prepared witnesses to testify in trials, showcasing strong communication and preparation skills.● Executed responsibilities in both garrison and austere environments, showcasing adaptability and versatility.

Houston, Texas Area

● Provided adept technical support for computer systems, software, and hardware.● Responded to incident notification, analyzed threats, and escalated issues promptly for effective resolution.● Assisted colleagues with IT issues requiring escalated attention, demonstrating a collaborative problem-solving approach.● Maintained service desk tracking system, ensuring accurate documentation and timely resolution of issues.● Conducted personalized one-on-one training sessions with subordinate analysts, fostering skill development and knowledge transfer.

Houston, Texas Area

● Imaged and configured computers with various operating systems, ensuring seamless functionality and compatibility.● Implemented quality control measures to ensure the accuracy of products before shipment to clients, maintaining high standards of deliverables.● Established security measures on computers, including BIOS locking and installation of virus software and firewalls to enhance system protection.● Conducted on-site troubleshooting of workstations as needed, addressing issues promptly to maintain operational efficiency.

Bachelor Of Applied Science (B.A.Sc.), Information Technology - Network Security

Associate Of Science (A.S.), Network And System Administration/Administrator

Network System Administration/ Information Technology