Natelia C. Email & Phone Number

United States

Tampa, Florida

As an Engagement Consultant I oversee all aspects of client-facing engagement and solutions-focused strategies to connect an assigned book of business of 900+ accounts with CIGNA products and services. I consult with client and matrix partners to develop, implement, and promote branded products and services that increase awareness, maximize profits, align sales goals with corporate objectives, and achieve customer-centric utilization goals.Below are a few of my contributions at Cigna:• Lead end-to-end management of Health Improvement Fund processes to seamlessly execute wellness initiatives from design through implementation.• Collect, analyze, and interpret data used to design high-impact, visually appealing presentations that illustrate findings and recommendations based on their workforce, goals, and budget.• Increase sales by identifying a diverse product mix that meet the needs of each employer wellness program, driving consistent wellness program development.• Build partnerships with clients as the subject matter expert and point of contact for coordinating open enrollment events and developing virtual and in-person open enrollment presentations.

Tampa, Florida

As a Presale Analyst I managed Request for Proposal processes with a keen focus on maintaining compliance with established deadlines, following all state and market specific mandates, and driving profitable growth for the southeast select segment. Below are a few of my contributions at Cigna:• Partnered with sales teams, account managers, and underwriting departments on proposal activities.• Ensured accuracy and completeness by auditing presale team request for proposals and resolving daily service issues in a timely manner to avoid risks.

Saint Petersburg, Florida

As an Enrollment Specialist I supported client engagement efforts to increase enrollment, identify pain points, and reestablish relationships with members. I was also responsible for contacting 50+ members per month to discuss disenrollment.Below are a few of my contributions at Universal Health Care:• Performed administrative functions including processing 30-40 HIPPA release documents daily.• Conducted root cause analysis to identify issues and recommend process improvements for enrollment.• Streamlined processes by writing standard work instructions for receipt and withdrawal of HIPPA release forms.

Saint Petersburg, Florida