Natelie Rivera Email & Phone Number

Colorado Springs, CO, US

United States

• Conceptualize, design, and develop immersive game experiences within Meta's Horizon Worlds platform, leveraging a comprehensive skillset encompassing 3D modeling, animation, scripting, and user experience design.
• Spearhead the end-to-end project management of game development initiatives, from initial concept to launch and post-launch optimization, ensuring timely execution and alignment with project goals.
• Drive user engagement and satisfaction by crafting intuitive and captivating gameplay mechanics, optimizing user experience, and implementing effective marketing strategies to promote world discovery.
• Continuously iterate on game design based on user feedback and data analysis, demonstrating a commitment to creating engaging and enjoyable experiences for the Horizon Worlds community.

Denver, Colorado, United States

• Led and shaped customer-centric strategies to drive satisfaction, retention, and growth.
• Continuously developed and implemented innovative initiatives to ensure the success of our valued customer
• Focused on building high-performing teams and fostering a culture of excellence, resulting in exceptional customer satisfaction and loyalty.
• Analyzed customer data and feedback to inform product and service enhancements, resulting in the development of customer-centric solutions
• Defined and implemented customer success metrics and KPIs to measure and drive customer satisfaction, retention, and expansion
• Led the development and execution of customer success programs, including onboarding, training, support, and advocacy initiatives

Greater Denver Area

• Managed a portfolio of diverse accounts, consistently exceeding retention and upsell targets through proactive relationship management and strategic account planning
• Orchestrated successful onboarding processes for new clients, ensuring a smooth and efficient transition that set the stage for long-term success and satisfaction
• Acted as the primary point of contact for customer inquiries, escalations, and strategic discussions, building strong, trust-based relationships with key stakeholders
• Developed and delivered tailored success plans for each client, aligning their business objectives with the value proposition of the products or services, resulting in increased customer satisfaction and loyalty
• Collaborated with cross-functional teams, including sales, support, and product development, to advocate for customer needs and drive product enhancements
• Conducted regular business reviews with clients to review performance, share best practices, and identify opportunities for further collaboration and value realization

Greater Denver Area

• Pioneered and spearheaded the establishment of the community engagement program, developing its vision, framework, and foundational strategies to create a thriving and interactive community that became a valuable asset.
• Orchestrated and facilitated community events, meetups, and webinars to drive member participation and knowledge sharing, resulting in increased community involvement and satisfaction
• Acted as a primary point of contact for community members, providing support, guidance, and resources to ensure a positive experience and successful engagement.
• Utilized social media platforms and online forums to actively engage with community members, share relevant content, and spark discussions to enhance community interaction and growth.
• Collaborated with cross-functional teams to align community initiatives with organizational goals, ensuring that community efforts complemented broader business strategies.
• Implemented feedback mechanisms to capture community sentiment and insights, leveraging this information to refine community programs and offerings to better meet member needs.

Denver, Colorado

• Designed, developed, and delivered engaging training programs and workshops tailored to the needs of diverse audiences, resulting in job placement
• Facilitated interactive and dynamic training sessions, utilizing a variety of instructional techniques to accommodate different learning styles and ensure maximum engagement and comprehension
• Collaborated with subject matter experts and stakeholders to assess training needs, identify learning objectives, and create relevant and impactful training materials
• Evaluated training effectiveness through assessments, feedback surveys, and performance metrics, using insights to refine training content and delivery methods for continuous improvement
• Mentored and coached employees to enhance their professional development, providing constructive feedback and support to promote continuous learning and skill enhancement
• Acted as a resource and point of contact for training-related inquiries, providing guidance and assistance to learners to optimize their training experience and outcomes

Regional Training Manager

Johnson & Wales University

Johnson & Wales University

Devry University

Bachelor Of Arts (B.A.), Psychology

Studied Psychology with a minor in Studio Arts

Associate Of Arts (Aa), Graphic Design

Studied Web Graphic Design