Natelie Rivera Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Co, Us

United States

◦ Conceptualize, design, and develop immersive game experiences within Meta's Horizon Worlds platform, leveraging a comprehensive skillset encompassing 3D modeling, animation, scripting, and user experience design.◦ Spearhead the end-to-end project management of game development initiatives, from initial concept to launch and post-launch optimization, ensuring timely execution and alignment with project goals.◦ Drive user engagement and satisfaction by crafting intuitive and captivating gameplay mechanics, optimizing user experience, and implementing effective marketing strategies to promote world discovery.◦ Continuously iterate on game design based on user feedback and data analysis, demonstrating a commitment to creating engaging and enjoyable experiences for the Horizon Worlds community.

Denver, Colorado, United States

◦Led and shaped customer-centric strategies to drive satisfaction, retention, and growth. ◦Continuously developed and implemented innovative initiatives to ensure the success of our valued customer◦Focused on building high-performing teams and fostering a culture of excellence, resulting in exceptional customer satisfaction and loyalty. ◦Analyzed customer data and feedback to inform product and service enhancements, resulting in the development of customer-centric solutions◦Defined and implemented customer success metrics and KPIs to measure and drive customer satisfaction, retention, and expansion◦Led the development and execution of customer success programs, including onboarding, training, support, and advocacy initiatives◦Collaborated with sales, marketing, and product teams to ensure a unified approach to customer success, leading to improved customer engagement and product adoption◦Established and nurtured relationships with key stakeholders at client organizations, serving as a trusted advisor and strategic partner◦Spearheaded the creation of a customer feedback loop to capture, analyze, and act upon customer insights, driving product roadmap decisions and service improvements

Greater Denver Area

◦Managed a portfolio of diverse accounts, consistently exceeding retention and upsell targets through proactive relationship management and strategic account planning◦Orchestrated successful onboarding processes for new clients, ensuring a smooth and efficient transition that set the stage for long-term success and satisfaction◦Acted as the primary point of contact for customer inquiries, escalations, and strategic discussions, building strong, trust-based relationships with key stakeholders◦Developed and delivered tailored success plans for each client, aligning their business objectives with the value proposition of the products or services, resulting in increased customer satisfaction and loyalty◦Collaborated with cross-functional teams, including sales, support, and product development, to advocate for customer needs and drive product enhancements◦Conducted regular business reviews with clients to review performance, share best practices, and identify opportunities for further collaboration and value realization◦Championed the voice of the customer internally, providing feedback on product features, service delivery, and overall customer experience to drive continuous improvement◦Cultivated a strong customer community, fostering engagement and knowledge sharing among clients, leading to increased customer satisfaction and product advocacy

Greater Denver Area

◦Pioneered and spearheaded the establishment of the community engagement program, developing its vision, framework, and foundational strategies to create a thriving and interactive community that became a valuable asset for the organization.◦Orchestrated and facilitated community events, meetups, and webinars to drive member participation and knowledge sharing, resulting in increased community involvement and satisfaction◦Acted as a primary point of contact for community members, providing support, guidance, and resources to ensure a positive experience and successful engagement.◦Utilized social media platforms and online forums to actively engage with community members, share relevant content, and spark discussions to enhance community interaction and growth.◦Collaborated with cross-functional teams to align community initiatives with organizational goals, ensuring that community efforts complemented broader business strategies.◦Implemented feedback mechanisms to capture community sentiment and insights, leveraging this information to refine community programs and offerings to better meet member needs.◦Established and maintained partnerships with external organizations and industry influencers to expand the community reach and provide valuable resources and opportunities for members.◦Developed and managed a content calendar to ensure a consistent flow of relevant and valuable information to community members, driving sustained engagement and interest◦Monitored and analyzed key community metrics and KPIs to assess the health and growth of the community, using data to inform decision-making and strategic planning◦Developed and implemented community engagement strategies to foster a sense of belonging and collaboration among members, resulting in a vibrant and supportive community

Denver, Colorado

◦Designed, developed, and delivered engaging training programs and workshops tailored to the needs of diverse audiences, resulting in job placement◦Facilitated interactive and dynamic training sessions, utilizing a variety of instructional techniques to accommodate different learning styles and ensure maximum engagement and comprehension◦Collaborated with subject matter experts and stakeholders to assess training needs, identify learning objectives, and create relevant and impactful training materials◦Evaluated training effectiveness through assessments, feedback surveys, and performance metrics, using insights to refine training content and delivery methods for continuous improvement◦Mentored and coached employees to enhance their professional development, providing constructive feedback and support to promote continuous learning and skill enhancement◦Acted as a resource and point of contact for training-related inquiries, providing guidance and assistance to learners to optimize their training experience and outcomes◦Collaborated with cross-functional teams to ensure alignment of training programs with organizational goals and to integrate training initiatives with broader talent development strategies◦Established and maintained relationships with external training vendors and industry experts to bring in specialized training resources and expertise to complement internal training efforts

Regional Training Manager

Johnson & Wales University

Johnson & Wales University

Devry University

Bachelor Of Arts (B.A.), Psychology

Studied Psychology with a minor in Studio Arts

Associate Of Arts (Aa), Graphic Design

Studied Web Graphic Design