saive™ is a new tech startup: an online energy marketplace bringing together all 40+ energy retailers into one membership-based platform. saive™️ uses AI technology to read a member's bill and continuously search, find and switch them to the best energy deals, specific to their real household energy use and infrastructure.The purpose of my role is to: a) lead the day to day operations to ensure the saive™ digital platform, channel partners and suppliers are aligned in the delivery of… Show more saive™ is a new tech startup: an online energy marketplace bringing together all 40+ energy retailers into one membership-based platform. saive™️ uses AI technology to read a member's bill and continuously search, find and switch them to the best energy deals, specific to their real household energy use and infrastructure.The purpose of my role is to: a) lead the day to day operations to ensure the saive™ digital platform, channel partners and suppliers are aligned in the delivery of value to our saive™ members, and b) ensure our platform, processes and stakeholders are capable to support our growth and scale as we launch and move into several other product verticals.My responsibilities include overall saive™ platform operations, marketing and sales operations, partnerships (channel and retail partners) and HR. Show less

Eclipx Group is an ASX listed business specialising in vehicle fleet leasing, management, and financial services. The organisation engages in the provision, financing, and administration of vehicles on behalf of corporate clients and consumers within Australia and New Zealand.Drawing on my prior industry and business improvement expertise, I was engaged under a temporary contract to assess the existing novated leasing and salary packaging systems and procedures across Eclipx's separate… Show more Eclipx Group is an ASX listed business specialising in vehicle fleet leasing, management, and financial services. The organisation engages in the provision, financing, and administration of vehicles on behalf of corporate clients and consumers within Australia and New Zealand.Drawing on my prior industry and business improvement expertise, I was engaged under a temporary contract to assess the existing novated leasing and salary packaging systems and procedures across Eclipx's separate businesses, namely Fleet Partners, Fleet Plus, and Fleet Choice. Subsequently, I presented the senior leadership team with comprehensive guidance aimed at harmonising their processes and systems across all three entities.The advisory contribution also encompassed strategies for enhancing online lead generation, broader adoption of their Salesforce CRM to improve control of end-to-end workflow and document management, automation to enhance efficiencies in pricing and sales processes, as well as the adoption of paperless finance applications and contracts.Key achievements include facilitating the transition into ONE unified brand [Fleet Partners] and a standardised operational approach. Improvements to sales procedures contributed to a significant year on year growth of monthly orders. Show less

Data Action (DA) is a specialist software and services provider to the alternate banking and financial services industry in Australia. They service a broad client base including customer-owned banks, credit unions and neo-banks, via their core and digital banking platforms.This appointment came at a time of immense industry change, including the broad adoption of Open Banking (part of Australia’s new Consumer Data Right), and the New Payment Platform - PayTo. I was engaged to… Show more Data Action (DA) is a specialist software and services provider to the alternate banking and financial services industry in Australia. They service a broad client base including customer-owned banks, credit unions and neo-banks, via their core and digital banking platforms.This appointment came at a time of immense industry change, including the broad adoption of Open Banking (part of Australia’s new Consumer Data Right), and the New Payment Platform - PayTo. I was engaged to work with the account management team to help transform transactional client relationships (help-desk style) into strong and trusted strategic relationships, particularly with Tier 1 clients.This involved designing and implementing strategic account plans, executing regular purposeful meetings with key decision-makers (CTOs) and stakeholders, and introducing regular client workshops and forums to gain a deeper understanding of client needs and technical challenges.These changes enabled the team to work cross-functionally within the DA business to communicate client imperatives, negotiate for more efficient client pipelines, and resolve production issues and concerns. Show less

As a part of the SG Fleet Group, NLC provides integrated technology solutions that allow Australian employers to offer novated car leases and other benefits as part of their employees' salary packages.As the National Manager of Marketing and Sales Development, I provided strategic direction and governance while overseeing a team of 12 (4 direct and 8 indirect) in Melbourne, Victoria. Our focus was on marketing novated car leases and salary packaging benefits to clients' employees… Show more As a part of the SG Fleet Group, NLC provides integrated technology solutions that allow Australian employers to offer novated car leases and other benefits as part of their employees' salary packages.As the National Manager of Marketing and Sales Development, I provided strategic direction and governance while overseeing a team of 12 (4 direct and 8 indirect) in Melbourne, Victoria. Our focus was on marketing novated car leases and salary packaging benefits to clients' employees, emphasising lead generation, sales development, and customer retention throughout the 360-degree customer buying cycle. The successful growth of cleanskin orders over FY20 & FY21 (despite the challenges posed by COVID-19 on the auto industry) contributed to an average annual revenue exceeding $125 million.Notable achievements during my tenure included implementing a comprehensive digital marketing ecosystem, designing and developing a complex website funnel to enhance the customer car buying journey, and achieving business records for leads in FY22. Additionally, I played a pivotal role in developing pipeline reporting for attribution analysis of engagement, leads, deals, and revenue to specific marketing projects, enabling ongoing refinement. Furthermore, I collaborated with an agency to lead a brand refresh project, guiding it from deep research to the creation of the brand framework, identity, and guidelines. Show less

In this role, I transformed a transactional account management team into a high-performing sales development team through a comprehensive restructuring, including role re-design, and the introduction of strategic KPIs and incentives. Key achievements include the development of strategic account plan templates, the implementation of a digital education platform for broader sales outreach, and the integration of online team reporting for enhanced performance and accountability. The organisational… Show more In this role, I transformed a transactional account management team into a high-performing sales development team through a comprehensive restructuring, including role re-design, and the introduction of strategic KPIs and incentives. Key achievements include the development of strategic account plan templates, the implementation of a digital education platform for broader sales outreach, and the integration of online team reporting for enhanced performance and accountability. The organisational results under my leadership included an 8.2% order growth (a $30 million revenue increase) in the first year, a 25% increase in revenue per sale by 2019, and the development of new salary packaging products and an e-signature platform which helped the business retain several at risk Tier 1 clients. Show less

Working in the marketing team, I was part of the project team that developed and executed the new NLC brand in July 2015. This included significant input into B2B brand and content development, as well as rethinking the way we could support our B2B sales team to grow leads and orders from our client base. I was then promoted to a leadership role to be able to execute on these strategies.

McMillan Shakespeare Limited (MMS) is Australia’s largest provider of salary packaging and novated leasing services and a leading provider of fleet and asset management platforms. As the head of MMS business operations in WA, reporting directly to the CFO, I took on comprehensive responsibility for new business, marketing, sales, and customer retention across Maxxia and Interleasing brands. Notable achievements include developing a holistic strategy for sales, account management, and marketing… Show more McMillan Shakespeare Limited (MMS) is Australia’s largest provider of salary packaging and novated leasing services and a leading provider of fleet and asset management platforms. As the head of MMS business operations in WA, reporting directly to the CFO, I took on comprehensive responsibility for new business, marketing, sales, and customer retention across Maxxia and Interleasing brands. Notable achievements include developing a holistic strategy for sales, account management, and marketing to realign the state with broader business objectives, introducing a new CRM system to enhance sales team engagement and transparency, and successfully implementing new business and cross-sell strategies resulting in multiple B2B contracts and consistent year-on-year growth in program participation, leads, and orders. Show less

LeasePlan provides leasing and vehicle fleet management services to corporate and government organisations in Australia, Europe and the USA.Promoted from the account management team, I successfully led the customer relationship management teams in both Victoria and then Western Australia. Achievements include implementing state-based strategies for new business, customer growth, and improved satisfaction, introducing customer consultancy tools to enhance relationships and fleet… Show more LeasePlan provides leasing and vehicle fleet management services to corporate and government organisations in Australia, Europe and the USA.Promoted from the account management team, I successfully led the customer relationship management teams in both Victoria and then Western Australia. Achievements include implementing state-based strategies for new business, customer growth, and improved satisfaction, introducing customer consultancy tools to enhance relationships and fleet retention, and establishing effective networking channels with external bodies, resulting in substantial new business opportunities. Additionally, I played pivotal roles in various project phases of a comprehensive business technology consolidation (based on SAP). Show less

From 2005 through 2009, I managed many of LeasePlan’s most complex and strategically important customers. I executed highly strategic client plans and reviews focused on developing ‘trusted-advisor’ style relationships, increasing portfolio/fleet size and uncovering/actioning new revenue opportunities.

This appointment enabled me to develop a deep understanding of the fleet management industry, products and systems from end-to-end. I was responsible for compiling annual reviews, completing annual fleet settlements, and maintenance of the online fleet reporting and quote tools. As recognition for several process innovations, I was placed in a management development and training program to fast track my career into account management.