Nathan Tonn Email & Phone Number

Minneapolis, Minnesota, United States

I am a member of the service desk IT team at Perforce Software. We support our employees internally with their IT-related hardware and software issues. The service desk team is the first line of help for all tickets into our system. We handle all the tickets we have the capabilities to solve, and delegate tickets to other teams who specialize in other IT disciplines.In this position I am responsible for:- Handling and resolving support tickets through the Atlassian Jira ticketing system.- Writing articles and guides about IT processes in Atlassian Confluence.- Managing group access, licenses, and permissions through Microsoft O365, Azure AD, Entra ID, and Exchange.- Ordering hardware devices and peripherals for users.- Managing internal users in various services, such as Zoom, Slack, Cisco VPN, Adobe, and Office suite.- Troubleshooting hardware and software issues on users' work laptops.- Applying customer service principles and providing friendly, quality, and prompt service.

Eden Prairie, Minnesota, United States

-Worked on development of software targeting custom designed hardware.-Troubleshoot and resolve firmware issues.-Worked with cross-functional engineering teams.-Personally designed and implemented a test program for verifying board hardware in LabVIEW.

United States

- Handled customer service interactions and managed other service representatives.- Took care of the store and closing responsibilities once the general manager had left for the day.