Managing a team of 25 Consultants and Project Managers in the Professional Services organisation: highly skilled specialists in diverse IT infrastructure areasReporting to the Professional Services Director in Belgium• Placing consultants/PM’s in the right projects after consultation with account managers and customers• Guide them through the projects; hold one-to-ones• Evaluate their work and hold appraisals and year-end evaluations • Talent management and career coaching• Reward and package discussions; recruitment interviews; manage retention and exit• Act as the interface between the consultants and HR and cooperate with HR define or refine processes based on employee and management feedback• Hold strategy discussions with management on creating the future for the employees and the business• Manage the external contractors department: sourcing and selection, build relationships with agencies, write SOW’s, organise cross charge, manage renewals, etc.Key achievements:• Building cohesion in the team and maintain work excellence and employee morale after a complex acquisition and a subsequent integration to an international group• Help implementation and promotion of new toolsets, including migration to SAP for HR-related matters after that group integration

Responsible for Health and Safety at the officesReporting to managing directorTasks:• Fire safety and security of the premises• Ergonomics advice • Burn-out prevention• Wellbeing in the workplace• Reintegration after long term absence • Steer the Committee for Prevention and Protection in the Workplace• Monitor adherence to work law regulations with regards to health and safetyKey achievement: Built the 5-year Global prevention plan from scratch, including all risk analyses and mitigation plans.

Tasks:• Confidential conversations about work or non-work-related issues which could impact the employee’s work• Moderator in conflicts between employees• Provide counselling and/or referral in case of traumatic experiences, etc.Key achievements: • Solved conflicts between employees which had a potential catastrophic impact on our podium customer.• Launched burnout prevention workshops

Managing a team of 20 Integration Architects spread over 8 countries for our European customers in IT workplace services.Reporting to European Workplace Services Director• cross-cultural management• team building of a remote team• talent coaching and career building• manage and solve customer escalations• Single point of contact for Workplace Services GWE region: Interface between customers and accountsKey achievement: leading the team through the trying times of a merge, including handling lay-offs following that merge.

Managing the GWE Project Services Delivery team. delivering projects in the realm of End User Workplace Management : image creation, software lifecycle services, technical desktop integration...

Leading a team of engineers and consultants in the image creation -software packaging and deployment area.

project manager : service desk migrations to offshore locations, post-implementations, all service desk projects

Multilingual, international servicedesk single point of contact for account, desk and customer for a major multinational pharmaceutical/chemical company

Incident and problem manager for a multilingual IT servicedesk for several international customers

Trainer providing in company language training in French, Dutch, English and German following the Superlearning method.