Nathan Lloyd Email & Phone Number

Leominster, England, United Kingdom

Key Achievements:● Transformed overall store performance from a bottom 10 performer to a top 10 performer in under 4 months, through strategic business planning and process improvements, built on routine and capability matrices● Launched the home shopping department within 6 weeks of inception, delivering £100k per week in sales within 8 weeks of opening● Reduced the average checkout waiting time by 82% through intelligent and calculated staffing management● 3 of my leadership team were promoted to store managers whilst under my mentorshipKey Responsibilities:● Ownership of profit and loss, with a focus on driving sales, targeting cross-sell and up-sell opportunities to maximise average basket value and ultimately improve profit margins without the need to recruit● Motivated the leadership team through informed, confident, and decisive communications, fostering a culture that was conducive to workflow productivity & efficiency, with a desire for continuous professional development● Introduced a transparent 2-way feedback loop, and utilised regular goal setting and weekly 1-2-1s to encourage accountability, and maximised performance through coaching and mentoring● Maintained an impeccably presented store and work force, holding uniform, visual merchandising, promotional material and space utilisation and optimisation to the highest standards

Tewkesbury, England, United Kingdom

Key Achievements:● Reduced controllable spend by 22% in the first 6 months, with a focus on payroll and store expenditure, through the introduction of routine and process with delegated authority levels within the leadership team● Turned around a massively problematic store, through the Sensitive overhaul of an underperforming leadership team, empathetically explaining evidence backed reasoning and the implementation of an ambitious business plan – consequently delivering circa. £44M revenue per annum● Reduced food wastage by 37% year on year, through the introduction of accurate data recording and the implementation of operational efficiencies and colleague accountabilityKey Responsibilities:● Direct line management of 8 senior managers, with delegated authority of 16 team managers and 424 staff● Emphasised the importance of store presentation through store walks, marking against custom KPIs● Supported senior line manager and the regional people team in resolving grievance and disciplinary cases● Ensured 100% company compliance with audit completion, including cash loss investigation in collaboration with the Customer Service Managers

Key Achievements:● Promoted to interim manager following an unplanned internal reorganisation, and delivered a record breaking £2.4M revenue week within the first 6 weeks● Maintained a 100% success rate of outperforming quarterly forecasts, whilst never exceeding budgets for payroll and store expenditure

Gloucester, United Kingdom

Key Achievements:● Improved year on year revenue by 23%, delivering a peak of £55M per annum, overseeing all operations and resourcing elements of store performance ● Managed the store through a 12 week, £75k budget refresh, whilst retaining 24 hour opening hours● Provided extensive annual leave support to the Stores Director on a regional basis, working with the Area Group to maintain (and improve) the performance of the Non-Food and Clothing departments

Yate, England, United Kingdom

● Non-Food department averaged £350k weekly revenue, at a circa. 40% revenue share of overall store takings● Managed 7 Non-Food Team Managers and 165 team members across a Non-Food square footage of 38,000● Introduced innovative business concepts to drive incremental growth, including barbers, hairdressers, fragrance counters, non-food specific customer service desks and a strategically organised F&F clothing department● Recognised as the “go to” manager to deliver train the trainer workshops, and management training for new senior staff for the Non-Food department of the Tesco Extra brand

Aberdeen And The Midlands

● Provided the interface between Head Office and several stores, reporting on fuel, bakery and non-food● Managed several different sized stores and fuel sites, accountable for overall performance, standards, legal compliance, and colleague management● Allocated to troubleshoot underperforming stores, introducing accountability to disengaged staff, utilising incentives and loyalty as motivational tools

Welwyn Garden City, England, United Kingdom

● Introduced the UK operating model to the Homeplus brand, spending 3 months in Seoul, South Korea to launch.

Exeter, United Kingdom

Exmouth, Devon, United Kingdom

Telford, United Kingdom