Nathan Stevens Email & Phone Number

Lexington, Kentucky, United States

Reverse Logistics operational leader who specializes in establishing a robust safety culture, on-time delivery, achieving productivity and quality targets, managing capacity and workflow, and overseeing the leadership development of the management staff.• Launched and scaled Integrated Metal Detection eliminating hazardous thermal events that costthe firm $1,600,000 in 2022 resulting in the safest year on record in 2023.• Training and Development: Trained incoming Area and Pathways Operations Managers inCustomer Returns Operations. Owned critical role skill training for my shift of 450+ associates tokeep indirect roles filled with a skilled and knowledgeable team producing an overall increase inemployee engagement and ranking in the top 25% in Job Satisfaction scores.• Operational Optimization: Averaging 80,000 units and 300 personnel per shift, consistently met labor and capacity planning goals by analyzing key performance indicators, creating businessstrategies, and implementing solutions.• Inventory Control: Use software to analyze and manage inventory metrics, minimize waste, andoptimize efficiency through effective inventory management techniques such as Just In Time(JIT) delivery.• Staffing Solutions: Configured, launched, and managed innovative staffing software for over2500 employees promoting diversity, equity, and inclusion in staffing. Created a trainingdocument enabling sustainable management of the program.

Lexington, Kentucky, United States

• Led a team of 90 direct reports to optimize customer experience and drive continuous improvement projects.• Implemented Integrated Metal Detection to eliminate hazardous thermal events, saving $1,600,000 in 2022.• Managed inventory metrics using software to minimize waste and optimize efficiency through Just In Time delivery.

Lexington, Kentucky, United States

• Initiated and manage the Amazon Gives Volunteer Program at my site LEX1 and partnered with 4 other sites to expand the program including the new Amazon Air Hub at CVG airport.• Initiated and drove a project that took lightly used Kindle E-readers that were being destroyed and with collaboration from Legal, PR, Corporate, and Third-Party teams rewrote SOP policy donating them to literacy nonprofits serving underrepresented communities.• Initiated and partnered with AWS during Covid when schools were closed. We helped students in Kentucky with socio-economic barriers get internet for remote learning at home.

Lex1

Responsible for operational elements as to ensure the optimal implementation of processes and associates performance through a shift. By successfully achieving desired operational targets and executing strategic planning, I will have impacted our financial bottom line and have delivered world class service to our customers. Responsibilities include: • On average $1.88 Million dollars of merchandise processed per shift directly by 200+ Associates, 70 Support Indirect Roles, 3 Process Assistants, 3 Area Managers, Ops Manager • Ensure successful shift performance, through tracking, reporting and feedback on associate performance. Using Time on Task/Units per Hour metrics coaching a minimum 16 Associates per night to bring out the best in each. • Act as an associate resource, train associates and verify SOP compliance while identifying, executing, and cultivating a culture of safety.

Remote

-AMZL Access is a philanthropic arm at Amazon that uses Amazons network and logistics to help donate essential items to people in need. -My current role is I share project management with another team member by scheduling ATS line hauls and recording our projects in AmPro

Lex2

Lexington, Kentucky Area

Creating and realizing business vision, mission, and goals. Formulating a business plan that includes Marketing, Production, Sales Forecasts, and Budgeting plans. Prolific in areas of:NegotiationCommunicationGeneral ManagementFinance and AccountingLeadership and Team BuildingStrategic Planning

Lexington, Kentucky, United States

Key job responsibilities• Lead the daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers• Provide seasonal relief coverage for Area Managers• Provide policy follow-up, attendance tracking (duties do not extend to discipline)• Track and report ATS labor hours; maintenance of hours and schedules• Assist the floor as an associate resource, training associates and verifying SOP compliance• Ensure successful area performance, through tracking, reporting and feedback of associate performance• Escalate performance / disciplinary action to HR Team and Vendor Coaches for temp associates and Area Managers for Amazonian associates• Troubleshoot problems through to resolution, escalating to manager as needed• Perform production duties as needed• Fully understand workflow and daily production goals• Review and update SOP as required• Assist in keeping work area clean and organized• Identify and address safety hazards within the work area• Participate and drive safety initiatives; Coach associates to work safely at all times• Refer all job injuries immediately to area manager

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: The National Society of Leadership and SuccessMarketing – C212 Managing Organizations and Leading People – C200.