Nathan Abel Email & Phone Number

Australia

Kingsgrove, New South Wales, Australia

• Manage key teams on the workshop floor and coordinate with all departments including the company directors within the business to facilitate the completion of all production related tasks, training, meetings and conflict resolution • Manage a sales team including meetings, training and development and implementation of strategies • Customer service for multiple departments including taking and managing customer orders, email correspondence, customer complaints and resolution, facilitating customer appointments • Schedule and manage workflow across multiple departments • Develop and implement new manufacturing methods, techniques, procedures and practices • Develop and implement customer service procedures with key staff including customer drop off, collection, installation and various other customer interactions • Implement and maintain quality control standards • Manage inventory and purchasing • Market research including trend tracking, materials and product research • Manage social media accounts across multiple platforms including content creation and editing • Website development, updates and maintenance • Design and develop new products and innovate and improve existing ones • Manufacture products using a number a skills and techniques including carpentry, electrical, upholstery and mechanical • Coordinate and complete product installations including electrical wiring • Complex problem solving and critical thinking across a broad number of issues

Sutherland, New South Wales, Australia

Customer service representative for the service department in a premium automotive dealership with a focus on creating an outstanding customer experience • Schedule and coordinate a large volume of customer bookings, phone calls and emails • Manage loan car fleet including customer bookings • Manage workshop staff and daily tasks including workshop scheduling • Coordinate vehicle maintenance and repairs utilising internal and external sources • Assist with workshop advanced fault finding and diagnosis • Liaise between customers and workshop staff including the presentation of automotive information regarding complex systems and faults in an understandable format to customers • Sales and implementation of additional vehicle services and maintenance • Create and manage purchase orders • Customer invoicing and receiving payments • Receive and resolve customer concerns and complaints

Caringbah South, New South Wales, Australia

Manage and operate workshop in all key areas required for successful operations • Communicate with customers and management to explain the nature of repairs and discuss possible options • Build and maintain excellent customer relations and trust • Ability to diagnose complex electrical faults within automotive systems using specialised equipment and tools including but not limited to diagnostic equipment, circuit diagrams and manuals • Electrical repairs on various vehicles including cars, trucks, boats and caravans Manage installation and replacement of all electrical components including ordering parts and stock control • Carry out diagnostics, repairs and testing of automotive air conditioning systems • Operate hand and power tools including specialised industry tools • Schedule and perform routine checks and maintenance of electrical systems and related components • Test repairs and ensure premium quality of workmanship, repairs and replacement components • Ensure compliance with all applicable safety and quality standards.

Certificate 2 Automotive Refrigeration, Automotive Refrigeration, Cert 2 Qualified

Cert 3 automotive refrigeration. Diagnostics and repairs

Cert 4 Automotive Mechanical And Electrical, Automobile/Automotive Mechanics Technology/Technician, Cert 4 Qualified

Advanced diagnostics, Dyno tuning, engine and gearbox rebuild

Cert 3 Automotive Electrical, Automobile/Automotive Mechanics Technology/Technician, Trade Qualified

Trade qualified and completion of all course units for Cert 3 automotive electrical

Cert 3 In Mechanical, Mechanics And Repairers, General, Course Completion

Completion of all course units for Cert 3 automotive mechanical