- Monitored various Intrusion detection systems and Security Information Event Management systems to identify any possible security threats. - Planned, created, and executed social engineering (Phishing) campaigns increasing MCAP's user awareness on information security.- Planned, and conducted weekly meetings with all I.T team leads to asses, and coordinate remediation for over 2000 server and hardware assets.- Assisted in the developing of a vulnerability management tool used to assist all IT team members on managing vulnerabilities related to their team. -Developed an automated security exception request system that allows end users to request security exceptions depending on their reason and duration of the request.

•Provided solutions to employees from all areas of the region regarding various software, hardware and network difficulties. This included troubleshooting network connectivity, computer hardware issues and database maintenance.• Responsible for installing, updating and uninstalling over 200 software for the region ranging from Healthcare administration apps to third party Oracle Database software. •Resolved between 20 to 30 requests daily, averaging an SLA Resolution time of approximately 1 day. •Coordinated allocation of requests to over 10 subdivisions of IT Operations.

• Managed offloading and shipping of product during store hours, allowing for a smooth transition of product from warehouse to greenhouse and increasing overall store productivity.• Increased greenhouse and store productivity during high traffic seasons such as Christmas tree inventory and Spring Gardening restock.• Organized Christmas tree departments ensuring a quick tree selection and delivery system for customers, allowing for social distancing and fast service to checkout including in peak hours.• Supervised closing operations for stores, ensuring a clean work environment as well as instructions for the following day employees.

• Aided Project Manager in designing, restoring, and constructing public and privately owned tennis courts and basketball net systems.• Travelled across Ontario being on-site for multiple weeks, establishing a personal connection between clients and township officials.• Adapted rapidly to on-the-fly changes and request done by clients such as colour choice and court levelling while undergoing construction. This method of on-the-fly contact with clients allowed to make rapid changes on a day-to-day basis while still being on track with project timeline.• Worked with and gained positive feedback from the City Councils of Mississauga, and Timmins Ontario for excellent service with fast project completion.• Established a court levelling technique for new and newly renovated Tennis courts that allows optimal water drainage and minimal pooling increasing Tennis court effectiveness to overcast weather.

Assisted customers in selecting the correct product for their needs. Repaired and fine-tuned electronics and software for customers

Managed donations and assisted customers on the sales floor.