• Responsible for my assigned underwriting territory for profitable growth, through risk selection, product pricing and agency management. • Manage case and account underwriting (midterm and renewal policies) of moderate to high value/complexity within the territory.• Responsible for identifying business trends, ensuring profitability and building agency relationships within the territory. • Provide guidance and assistance for development to associate underwriters.

• Responsible for a defined territory within Arizona for profitable growth, through risk selection, product pricing and agency management. • Assisted the territory underwriters to manage case and account underwriting (new, midterm and renewal policies) of moderate/high complexity within the territory of California, Arizona, Nevada, and Utah.• Assisted with projects, case and account underwriting and research.

• Responsible for managing Book Transfer work flow. Duties include assigning & dispersing new work assignments amongst the Book Transfer team.• Research & resolve situations that have escalated when the Book Transfer/Solutions Center Associate was unable to deliver an acceptable solution, or the agent has questions or concerns regarding the action taken.• Acted on behalf of the Underwriting team to present new process and procedures to the Book Transfer team when changes or updates have been made. Educate the team on state specific processes and state unique product line coverages as new states roll out.

• Responsible for creating home, auto, collections, and excess quotes, and issuance of new business policies for book of business transfers from various appointed agencies within the States of California, Washington, and Oregon. • Maintained regular contact with assigned agents via email and phone to build strong relationships, and to satisfy agent's and insured's specific needs during the book transfer process. • Provided system, product, and procedure training to new team members while still completing my assigned work.

2011-2013 – Sales Associate/Frontline Underwriter• Responsible for writing new auto, home, and personal umbrella insurance policies to customers over the age of 50. • Followed state specific underwriting guidelines to determine eligibility, and accurate pricing for potential policyholders. • Processed mailed in new business applications and consulted new customers over the phone and via email regarding their insurance concerns. • Achieved sales objectives in a call center environment. 2007-2009 - Manual Rating Technician• Manually completed renewals, and changes for auto and homeowner policies that could not be processed on the system due to unique rating characteristics. • Followed state specific rate and rule manuals to calculate and determine accurate pricing for new business and existing home and auto policies.• Used multiple computer applications to correctly rate insurance policies. • Worked closely with Consumer Affairs to resolve customer issues regarding rate changes, and back dated policy corrections.2003-2007 - Sales Specialist/Frontline Underwriter• Responsible for writing new auto, home, and personal umbrella insurance policies to customers over the age of 50. • Followed state specific underwriting guidelines to determine eligibility, and accurate pricing for potential policyholders. • Processed mailed in new business applications and consulted new customers over the phone and via email regarding their insurance concerns. • Achieved sales objectives in a call center environment.