Support Manager
Current•Led successful system upgrades and replacements using advanced project management techniques.•Ensured accurate payroll processing for over 7,000 staff, enhancing payroll efficiency.•Conducted financial audits and health checks at care homes, implementing impactful improvement plans.•Acted as the finance administration expert, providing strategic guidance and support across the organization.•Mentored and coached colleagues, ensuring the team maintained a diverse skill set.•Spearheaded continuous improvement initiatives, elevating administration practices.•Developed comprehensive process documentation, contributing to robust knowledge management.