• Trained and developed teams in various Kroger stores across Dayton, OH and Santa Barbara, CA. • Handled daily influx of paperwork. • Cooperated with the accounting departments on invoicing and shipping problems. • Cross-trained and provided support for other customer service representatives. • Managed wide variety of customer service and administrative tasks to promote long-term customer relationships.• Resolved customer issues quickly and efficiently regarding the store, products and promotions. • Received multiple reviews acknowledging my high level of dedication to excellent customer service. • Trained new employees in all aspects of store tasks and policies. • Performed store opening duties; counting cash drawers and checking all equipment for proper functioning.

• Managed team of 40 professional hair stylists, massage therapists, nail technicians, estheticians, and front desk associates. • Partnered successfully with the Aveda brand company and other companies such as OPI and Barnum to produce a highly productive and functioning salon and spa. • Surpassed revenue goals for 5 consecutive months. • Trained, coached and mentored staff to ensure smooth adoption of new programs and company policies. • Implemented innovative programs to increase employee loyalty and reduce turnover. • Hired and trained 25% of staff. • Oversaw general Salon and Spa operations. • Increased profits by developing, initiating, and managing new Aveda programs as well as in-Salon charity events.