Nathan Danforth Email & Phone Number

Columbus, Ohio, United States

Accountable for multiple print and digital projects with different clients. Organized meetings, timelines, and budgets within the scope of the project. Worked with internal teams to manage and execute client requests to stay on task and on budget. Ensured successful delivery of assets and deliverables that exceeded the client’s expectation. Assisted with the transition from the current project management system to Workfront. Managed multiple marketing projects with vastly different scopes and requirements.

Columbus, Ohio Metropolitan Area

Accountable for successful project execution and will collaborate with members of several operational teams and account management to ensure that the project objectives are understood by the team and are successfully delivered. Responsible for managing all aspects of sample management, survey programming, data collection and data management for assigned research studies while upholding the company’s standard of quality assurance through project lifecycle including all deliverables and communications. Project types are variable in size, length and complexity. Managing a variety of projects including full service, sample-only, ad-hoc and tracking projects. This includes set up and coordination of new and on-going projects, setting client expectations, project delivery timelines, project coordination with other departments and external partners, cost confirmation and invoicing.Ensure clear communication among all groups involved in successful delivery of projects. This includes day-to-day communication with clients; coordination with other client services groups, vendors and partners; and communicating project milestones to internal and external stakeholders. Set up and implement strategy for successful completion of new and on-going projects to be delivered on time, on budget and on scope. Manage all post-delivery project needs including confirming project close with key stakeholders; preparing invoices; debriefs and creating rebound opportunities; and assuring client satisfaction.Expand and leverage client relationships through understanding of client objectives; consultation during Sale’s Process; participation in Sale’s calls and meetings.

Columbus, Ohio, United States

Managed client communications for three of the top tier clients. Worked with multiple internal and external teams to manage project completion with unparalleled accuracy and very aggressive timelines. Ensured deliverables exceeded client’s expectations. Managed client’s deployment calendars and ensured minimal to no crossover occurred with multiple demographics over multiple venders. Ensured client’s content is within brand standards and matched what is requested by the client, and made improvements as needed. Performed quality checks on work and client records at multiple times throughout the life of the project to ensure accuracy and excellence. Prioritized client relationships above all else while working with them to improve and update processes.

Managed daily work of the team. Reviewed and rewrite Policies and Procedure manuals for improvements to increase productivity. Assembled and assigned reports on a daily and weekly basis and verified completeness and accuracy, all within critical deadlines. Evaluated and implemented processes to streamline daily efficiency. Implemented new workflow structure to assist team in learning new aspects of the business while allow greater flexibility to manage incoming work. Worked with each team member to develop achievements and goals on a professional level and helped them work to meet the goals set. Worked with new employees to develop a training curriculum specific to their needs and goals.

Perform departmental duties of a very sensitive and specialized nature. Perform work that is intellectual and varied in nature usually dealing with complex and highly sensitive financial and personal information. Supports the team through a wide variety of tasks requiring detailed knowledge of one or more specific functions. Monitor multiple systems and pipelines for business critical events and provide solutions in the best interests of all parties involved. Answer general questions around products and policies in relation to clients and bankruptcy policy. Update and monitor client records and accounts with detailed information.

Review of information pertaining to all areas of small business loan servicing, including but not limited to, business document review, analyzing credit report data, internal system research, analyzing complex problems and recommending solutions. Responsible for performing a variety of loan documentation duties on complex loan packages to ensure compliance with Company policies and procedures for loan products. Performs duties related to the processing and/or closing of business loans, customer service for internal and external customers during the loan process, and pipeline management. Assist in the training of new employees. Review documents received from various channels, including store, business banking, wealth management and direct mail. Ensuring all of the required/requested information has been received, triaged and validated for booking purposes

Charlotte, North Carolina Area

• Provide enhanced customer service• Multitask between multiple phones, computers and tasks• Maintained and updated customer records

• Collaborated with Owner to develop new items• Delegated workload to fulfill daily duties• Forecasted sales and formulated product need

• Implemented new training guidelines to enhance advisor efficiency• Helped guide and mentor new hire transition to production floor• Initiated and integrated new incentive programs