• Manage and coordinate all aspects of Distribution.• Weekly account order intake, introduce new product releases.• Update and organize all sales information in multiple dashboards to track and forecast upcoming sales and inventory requirements.• Acquire new distribution accounts and manage relationships with current accounts to increase sales and expand brand recognition.• Organize and deliver all sales routes within a 3-hour radius.• Accounting management for all invoices and digital payments for Distribution Sales.• Sanitation and Quality Control over local Draft Beer lines to maintain standard expected.• Packaging and Canning Line operation as needed.• Events Coordination and execution including brand tastings, Community events, and Taproom Events.• Calibrate with breweries out of state for local distribution.

• Reviewed Walmart.com orders that have been escalated due to potentially fraudulent activity.• Managed incoming e-mail correspondence from Walmart.com customers regarding concerns with orders, as well as requesting and receiving information required for order authorization.• Communicated with customers to verify their orders are non-fraudulent via verbal confirmation.• Worked within the guidelines of PCI compliance to protect sensitive customer information.• Communicated with national and international financial institutions to conduct merchant verification processes and validate customer information.• Monitored service level agreements of current escalated orders and processed orders accordingly.• Helped our department save Walmart and our Customers over 15.9 million dollars in fraudulent orders in 2019.• Achieved audit scores in the top 10% of our department for 3 quarters in a row.

• Completed state courses and exams to attain insurance licenses to sell life and health insurance in Arkansas and Missouri.• Collaborate with fellow agents to run sales lead reports and develop an efficient strategy for focusing on businesses based on current sales trends and territories.• Connect with business owners to present a detailed presentation of the insurance plans and benefits available.• Close sale on businesses and submit paperwork for underwriting approval.• Schedule yearly and bi-yearly enrollments with businesses to keep policies up to date with employees and ensure all new employees can enroll in coverage.• Manage and organize incoming claims for policies, and assist with filing documentation needed to pay out claims.

• Initiate contact with borrowers with defaulted student loans to inform and educate them about program options available, then guide them into finding the right choice for them.• Provide customer service for borrowers and coach them about requirements for completing programs they are setup in and answer any questions or concerns borrowers might have about their loans.• Manage accounts of borrowers in collection programs through the life of the account, including faxing/emailing documents and following up with the borrower when issues occur.• Skip trace information to locate borrowers using multiple federal and public tools• Adhere to legal and regulatory requirements to ensure compliance in collecting payment information over the phone for loan payments on recorded lines.• Provide customer service by processing borrower disputes and referring borrower to correct department for dispute resolution; educating borrowers on resolution protocol, and sending documents needed to reach a resolution. • Process borrowers for administrative wage garnishment and manage garnishment specific documentation while complying with legal requirements.• Abide by strict compliance regulations laid out by the federal and state laws to protect private and sensitive information.