Nathan Dempsey Email & Phone Number

Chattanooga, TN, US

Dallas/Fort Worth Area

• Answer or make calls to customers to learn about and address their needs, complaints or other issues with products or services. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring.
• Maintains Quality Assurance scores of 90 or better
• Maintains ASAT/Customer Satisfaction Survey scores of 86 or better
• Participates in training and other learning opportunities to expand knowledge of company guidelines and position
• Meets or exceeds call center metrics while providing excellent consistent customer service
• Manage/update customer accounts in database

United States

• During set appointment times, I worked with other support specialists and on my own providing remote installation, configuration and troubleshooting desktop computer hardware, software and peripherals using standard.
• Hosted WebEx sessions
• Managed multiple tech sessions/appointments while providing technical assistance to other specialists while keeping appointments to required time constraints
• Provided excellent end user support and experiences
• Set appointments for follow-up as needed
• Provided detailed notes, regarding each agent and their tech setup appointment

Plano, TX

• Responsible for generating leads and closing sales for merchant processing equipment and services. Established goals, created programs and incentives to meet those goals. Contacted perspective clients and made.
• Sold over 100 accounts in 1 year of which, about 30 of them purchased new POS equipment.
• Visited over 200 businesses in a year’s time
• Generated over $100,000.00 in revenue for the company
• Assisted and managed 4 to 6 other team members at a time.

Ft. Bragg, NC

• Installed, operated, performed unit maintenance, and provided technical assistance on multi-functional/multi user information processing systems, peripheral equipment and auxiliary devices. Configured and troubleshot.
• Successfully maintained accountability and serviceability of automation equipment worth more than $1,500,000.00
• Responsible for management of Active Directory and user accounts on secured and a non-secured network exchange services which serviced over 200 users.
• Configured and executed VTC Conferences for Command Staff
• Performed duties as Team Lead.
• Responsible for the health and welfare of ten Soldiers.

Ft. Bragg, NC

Installed, operated and performed strapping, re-strapping, unit level maintenance, preventive maintenance checks and services on multi-channel line-of-sight and tropospheric scatter communications systems, antennas, assigned vehicles, power generators, communication security devices and associated equipment. Analyzed BIT/BYTE diagnostics to isolate faults.

Information Technology

Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program, 12Th

Activities and Societies: Spelling Bee, Baseball, Basketball, Concert Band, Track and Field, Tennis, Marching Band.