- Picking up passengers from their specified locations.- Driving them to their desired destinations safely and efficiently.- Providing excellent customer service.- Following all local traffic laws and regulations.- Keeping the vehicle clean and maintained.

• Cleaned their database of customer information using Excel with VBA • Approx. 200,000 records

• IT Support: ◦ Investigated and fixed WiFi, printers, Windows, and Microsoft Office issues ◦ Completed in 2 months an integration project that had been plaguing REEF for 2 years. This involved managing multiple 3rd party vendors and troubleshooting connectivity from those vendors through our firewall ◦ Setup electronic time clocks ◦ Restored broken Windows installation ◦ Windows 7 EOL affected computers updated to Windows 10. ◦ Informed clients in plain language how their technology is affected by new developments including: Windows 7 EOL, PCI-DSS Compliance, out-dated equipment, and broken equipment ◦ Transferred ownership and setup T2 pay stations• VBA Programming: ◦ Developed programs in VBA for Excel, Outlook, and Word for tasks including revenue reporting, data validation, collections, PDF form automation, repetitive emailing tasks, spreadsheet formatting and normalization, automatic monthly ticket sales report summarizing, roster visualization, and various other tasks• Managerial/Bookkeeping: ◦ Promoted to Operations Manager over REEF Technology’s Downtown Houston operation, which include 11 large locations with approximately 2500 accounts, multiple servers setups, digital parking meters, and 20 personnel ◦ Represented Reef Parking (via Republic Parking) in the FEMA Command Center during University of Houston Football home games and Houston Roughnecks XFL games. This required exceptional radio communications, geographic and operational knowledge and awareness. Also assisted in counting the cash at the end of the night (between $40K and $60K per game) ◦ Performed fast paced office administrator duties including answering phones, taking payments over the phone, responding to emails, answer and solving tenant inquires and issues, reconciling revenue, maintaining database integrity, making collections, chasing down abandoned accounts, and solving random issues that came up

• Very Rapid and accurate data entry of license plate information into Transcore’s system • This was a full-time position until I started at REEF Technology and which point I only worked at TransCore on the weekends

• Brought on as a Commission Reconciliation Specialist • Heavy use of Microsoft Excel for data entry and data integrity • Problem solving, light accounting, and effective interdepartmental communications • After 1 year at Waypoint, I learned to program using VBA in Excel. This allowed me to develop applications that decreased our production time on certain clients' commission statements by 80%, while increasing our reporting accuracy by approximately 20%. • Due to the dramatic shift in paradigm my VBA applications created, I was promoted to Data Coordinator and the scope of my job responsibilities shifted to include some project management and team building.

• Taught in-home private music lessons with children ages 3 to 16 • Taught music classes of 4 to 15 children ages 3 to 17 • Developed my own curriculum, set my own schedule, collected payments, some marketing • Organized end of year concerts for students in classes • The zenith of this business was reached in late 2010 with approximately 110 students either in classes or taking privately

• Increased and maintained the store's mystery shopping score from the low 60% range to 98% or better • Created weekly employee schedule • Balanced registers and deposited cash to the store's bank account • Handled disciplinary issues with some team members • Assisted in organizing Orange Leaf community events at the store or at various locations in the community • Consistently delivered the highest standard of customer service • Cleaning • Dish washing • Food prep • Some light in-store marketing