Nathan Downey Email & Phone Number

Addison, Il, Us

Addison, Il, Us

United States

•Partner with national and international clients to help educate them on fleet service needs•Facilitates onboarding of new clients to the Wheels platform and assisting clients with obtaining required state and federal documents, vehicle inventory, and other necessary requirements for onboard completion•Educate and train clients in various services designed specifically for their fleet needs•Utilize both MS products and Salesforce to track and update client onboarding progression

Des Plaines, Illinois, United States

Illinois, United States

• Primary account manager for over 30+ stores throughout Chicagoland that promote Xfinity products for both Postpaid and Prepaid services within residential market.• Personalized customer service agent for partners and customers with a high value on managing and resolving customer issues successfully and within a timely manner.• Maintained a customer churn of <1% on monthly basis.• Monthly focus to grow overall sales output in territory by 3-5%.• Instrumental in pioneering the launch of a new partnership with Target and Best Buy stores.• Training and development of product knowledge, sales execution, best practices, and side-by-side selling.• Utilize Salesforce, Excel, and Tableau to track sales results and develop areas of opportunity to further enhance growth for partners.• Partner with business owners and managers to conduct events to help build relationship, create excitement, and promote brand awareness.• Conduct weekly business analysis of current stores in addition to new opportunities for prospecting new partners. • Coordinate with marketing team to create relevant marketing material such as brochures, fliers, posters, window clings, banners, etc.

Schaumburg

• Oversee 20+ direct reports with a primary focus of reaching out to new and existing customers with the focus of expanding current services and products; as well, as improve customer relations and overall customer satisfaction.• Increase overall net ads by 3% MOM with focus on basic connects for video, Internet, landline, and home security throughout the Chicago region• Daily tracking and analysis of sales results to include growth, and areas of opportunity with key focus on improving sales each month.• Achieve monthly sales goals through team engagement, implementing incentives and providing the team with essential product knowledge and tools to improve both individual and team performance.• Strong use of effective communication and team building strategies are used to improve both quantitative and qualitative sales and to achieve monthly sales goals.• Ensure telemarketing standards are being followed in accordance with Comcast and Illinois state guidelines.• Coordinate with HR and recruiting to ensure job description is aligned with expectation of job requirement. • Worked with 3rd-party talent accusation to help identify ideal candidates.

Oakbrook

• Provided lead support for 30+ agents involved with the order entry process of sales produced by DSR’s and OTM sales channels.• Directly involved in all training aspects of order entry process including CSG database, ICOMS database, and the ASPECT dialing system.• Processed and managed escalation request tickets to support both sales associates and resolve customer-based issues with underlining goal of enhancing customer experience and drive revenue growth.

USS Enterprise CVN-65