Nathan Friedman Email & Phone Number

Franklin Tn

Responsible for managing all aspects of operations of credit card and ACH ecommerce processing for two products. Manages a client relationship team and product support team responsible for all client interaction with both products, including client contract renewals, client quarterly review, product support and trainings and system monitoring. Wrote policies for teams to follow, signed off on team procedures, reviewed and approved all projects to go to production. Served as the highest escalation point to for client issue. Manage relationship with card processors and end-user call center. Support audits as subject matter expert (SME) for PCI, NACHA, SOC, FDIC, and FIS Internal Audit requirements. Worked with the Product Team to prioritize new development. Monitors compliance with card brad regulations and review interchange reporting for effective of card qualifications. • Wrote the business requirements for integration to new card processors. Managed a team to implement several core processes into a new card processor, the projected to two years to implement on schedule. • Rewrote and implemented key several business process to comply with new compliance rules.• Work with several teams to rework processes to reduce time to collect aging AR, improved the client experience and meet company goals.

Franklin Tn

Responsible for day-to-day settlement activity, including reconciliation of 13 bank accounts and 42 general ledger account for 2 different business units, reconciliation of system data to ensuring accuracy financial reporting. Write SQL custom reports to assist in account reconciliation and business analytics. Manage a team of 5 employees. Trained employees to have a complete understanding of credit card and ACH settlement.• Started settlement team, documented and design reconciliation process used for PayDirect. Business owner for the development of the Access and SQL Databases used in the reconciliation process. Developed the business requirements for the design of the process and signed off for all testing. Worked with developers to create the methodology used to create automated reconciliations of processors settlement activity. • Implemented the second business unit (Merchant Services group) to use the same process created for PayDirect. This process will automate certain steps in the process, while increasing the data elements visibility to issue around timely settlement of funds. • Managed team’s service level agreement around the recovery of chargebacks and adjustments of merchant funds, and the delivery of customer custom reporting. • Responsible for documentation and reporting for external audits, internal audits, governmental audits around accepting payments for the IRS. Oversee compliance issues around SOC, PCI and GLB as it pertains to the settlement of funds or financial reporting. • Continually improve the process to increase efficiencies and decrease time of post entries to the GL.

Led projects implementing many individualized client billing needs, including solutions for the largest banks in the country. Worked directly with clients, external vendors and internal resources to design and implement processes to bill client’s customers. This requires the ability to build relationships, make decisions and meet sensitive deadlines. Managed a staff of 9 people.• Created reports and procedures to ensure all billings were extracted and transmitted timely. Used matrix reporting to validate the status each month. • Developed flexible third-party billing solution to meet new product testing and relationship building requirements.• Continually improved on internal controls and system capabilities to allow for increased volume and complexity of billings with fewer employees, • Managed key areas of a major privacy project to achieve compliance with Graham Leach Bliley regulations. Developed privacy project plans and reengineered billing processes to support privacy requirements to meet compliance deadlines with minimal impact.• Trained and mentored team members in the billing process. Management style is to fostered self-confidence in billing team members to independently research and resolve issues proactively.

Led six-member team responsible for timely and accurate processing of commission payments to sales organizations. Maintained commission system and performed detailed analysis of payments. Reviewed exception reporting, error corrections and interaction with other CNA departments.