Nathan Gittins Email & Phone Number

Toronto, Ontario, Canada

• Storefront + Canadian and US E-commerce store managemento Oversees timely shipment of product to 20 distributors monthly, totaling on average $500,000in monthly sales. Negotiates with vendors both locally and internationally.• Accounts receivable, accounts payable, purchase orders and invoicing reconciliation. Creates costanalysis data sheet for all vendors and SKUs. Ensures margins are maintained with increasing costs of product.o Manages invoicing, processing payments, ensuring orders are placed and remunerated in a timely mannero Oversees customer relationship management software, with over 5,000 records.• Profit and loss managemento Implemented program and oversees stock management, creating weekly / monthly stock takes practices• Customer service and complaint systemo Ensures consistent levels of services throughout the company, and that any complaints aredealt with in a swift and satisfactory manner.• Staffing managemento Co-ordinates employees in store and home locations o Monthly team member reviewso Other HR matters as they arise

Melbourne, Victoria, Australia

-Ensure all relevant SOP’s are adhered to, to ensure consistent levels of services are always maintained.-Wrote SOP’s for new training guidelines.-Ensure that all Guests receive personal service to the highest degree of courtesy and to be informed ofthe hotel’s facilities.-Liaised with executive chef to improve food offering within budgets-Ensure the cleanliness and neatness of the Executive Lounge areas.-Wrote new wine list, meeting suppliers negotiating prices, to within the budget.-Participate in departmental meetings and contribute with the acquired knowledge.-Conduct tasks of the Executive Lounge Team Leader/Supervisor in their absence.-Responsible that all Guest concerns, complaints and compliments are actioned and addressed in anappropriate manner, logged in guest profile.-Liaise with the Executive Lounge Leaders and other departments to ensure that information iscommunicated efficiently but not duplicated.

Melbourne, Victoria, Australia

-Placed at various locations in Melbourne’s boardrooms and offices like PWC accountants-Placement within the Sodexo organizationo Perform and adapt to multiple tasks related to hospitality services within boardrooms and other venue environments throughout Melbourne, Australia.o Perform/Audit data entry and produce reports within the Sodexo catering system. o Maintain and ensure a strong knowledge of Sodexo policies.o Daily reconciliation of casho Stocktake and ordering

Melbourne, Australia

-Management and oversight of sales and inventory as well as reporting.-Accountability for daily, monthly and annual reconciliation of billing.-Train and develop staff in all areas of restaurant and bar operations to meet the highest standards ofcustomer service.-Maintain ongoing professional relationships with suppliers.-Identify staffing needs and participate in the hiring & on-boarding process for new staff.-Provide staff with leadership in all work-related activities.-Promote and execute all company policies and procedures to all staff.-Handle customer concerns and complaints in a sincere and professional manner.-Provide performance feedback to employees to enhance customer service.-Organise and facilitate parties and special events. Provide all related paperwork to head office.-Maintaining back of house computer systems and POS-Stock control and ordering.

Melbourne, Australia

-Maintains a commitment to customer service and guest satisfaction.-Menu design and planning to ensure local trends are being followed and customer requests are being met.-Ensures supplies/ingredients are properly stocked before, during and after shift.-Research to maintain a high knowledge of beverage trends.

Alice Springs

-Developed and executed promotional plans with customers, ensuring adherence to agreeddeliverables.-Maintain ongoing customer services through regular call cycle to help drive growth and maximiseopportunity.-Develop long-term trusting relationships ensuring strong customer engagement.-Demonstrate knowledge of competitor activities, strategies, pricing, client objections, & local marketcharacteristics through various reporting mechanisms.

Queenstown, New Zealand

Pre opening team Awarded 1 Hat-Create standard operating procedures for all bar team members -Management and oversight of sales and inventory as well as reporting.-Accountability for daily, monthly and annual reconciliation of billing.-Train and develop staff in all areas of restaurant and bar operations to meet the highest standards ofcustomer service.-Maintain ongoing professional relationships with suppliers.-Identify staffing needs and participate in the hiring & on-boarding process for new staff.-Provide staff with leadership in all work-related activities.-Promote and execute all company policies and procedures to all staff.-Handle customer concerns and complaints in a sincere and professional manner.-Provide performance feedback to employees to enhance customer service.-Organise and facilitate parties and special events. Provide all related paperwork to head office.-Maintaining back of house computer systems and POS-Stock control and ordering.

Queenstown, New Zealand

-Management and oversight of sales and inventory as well as reporting.-Accountability for daily, monthly and annual reconciliation of billing.-Train and develop staff in all areas of restaurant and bar operations to meet the highest standards ofcustomer service.-Maintain ongoing professional relationships with suppliers.-Identify staffing needs and participate in the hiring & on-boarding process for new staff.-Provide staff with leadership in all work-related activities.-Promote and execute all company policies and procedures to all staff.-Handle customer concerns and complaints in a sincere and professional manner-Stock control and ordering.

Lvl 4 Accounting And Bookkeeping

Accounts and bookkeeping using cloud systems, financial data and completing end of year taxes for Australia.

Bachelor'S Degree