Nathan Hatfield-Evans Email & Phone Number

Tacoma, Wa, Us

Developed and continues to iterate on new team structures, with an eye towards spreading workloads equitably and enhancing the remote work experience. This change lead to a notable increase in MRR per team member, while increasing team and job satisfaction. Takes an active role in leadership to develop strategies for growth within the organization and my departmentMentor Technical Consultants and Technical Engineers with a focus in soft skills, with a goal of enhancing our clients effortless experienceCreate process and documentation to bring standardization to my department, while also fostering independence, leaning into our service rule of directed autonomyDesign and present training for internal processes

Fort Collins, Colorado Area

Collaborate with 10+ clients as a trusted partner to ensure the overall health of their IT portfolio. Clients range across a multitude of industries, including health care, non-profits, construction, and retail, requiring creative solutions single solution fits all needs. Host quarterly meetings with clients for strategic planning, defining technology roadmaps, and relationship building purposes. Determine upcoming business needs, ensure proper backup and disaster recovery solutions are in place to match business expectations, assist with budgeting process.Work with clients to manage IT assets, including PC replacement cycles, server replacement and warranty support, network equipment lifecycle replacement, software and hardware licensing upkeep.Lead technical implementation and manage deliverables in projects and initiatives across multiple teams within the organization including client sucess, project services, and web services. Direct a team of engineers to ensure clients business needs are met. Mentor engineers on new technology, business practices, and prioritization. Work with team to determine documentation needs to ensure success for after hours and on-call support.Ensure clients businesses are following security best practices. Determine password complexity and expiration schemes, manage desktop and server patch policies, train clients with monthly phishing tests, manage firewall access rules and security packages, administer security systems such as antivirus and advanced endpoint security packages.

Fort Collins, Colorado Area

Systems Specialist supporting Community ServicesDesigned, developed and tested new Trained Observer software for Parks department. Implemented a mobile responsive front end with the ability to capture photos of problem areas, alerting crew chiefs automatically, and created custom reports to reduce the time needed to generate annual City Council data from hours to minutes.Created Tree Permit logging website for Forestry officials to record, lookup, and edit permits from mobile devices in the field, eliminating the need for paper forms and reducing the time spent on administrative tasks.Monitor and maintain applications on over a dozen servers, including video security systems at 6 Recreation facilities. Often worked with Fort Collins Police Department to retrieve video footage of suspects in possible criminal incidents.Provide one-on-one and group training sessions for end users on software such as the Recreation Innovative Process Request form, IrisBG/Garden Explorer, and scanning software.Maintain and troubleshoot two dozen POS systems, including PCs, scanners, printers, cash drawers, and barcode swipes at over ten different locations across the city.Regularly make recommendations to upper management regarding the use of current systems, with recommendations for new systems and processes to better utilize staff resources.Cultivate relationships with vendors, such as DLT Solutions, and negotiate contracts for new services and equipment, working with department needs and budget to provide optimal solutions.Work with application vendors to ensure that all systems are up to current PCI DSS standards.

Fort Collins, Colorado Area

Manged the shelter database, Chameleon; ensured data integrity via management reports, monitored backups, and trained users on proper data input methods.Formulated statistical analysis on a variety of topics using Crystal Reports, such as a report for Animal Protection and Control to use to help negotiate their $1.58 million contracts with the three major jurisdictions.Researched, identified and recommended new hardware and software to help promote best practices within a department's budget guidelines, including new servers, a PC rotation, and periodic software updates.Managed the in-house PBX and networking equipment, including phones, intercom speakers, routers, switches, and wireless access points.On call 24/7 for IT emergencies: replaced faulty hardware in company computers, remotely deployed updates against Flash/Java 0-day exploits, worked with our internet provider to resolve connection problems, and solved intercom/phone issues.Expediated internal and external communication during the recent Northern Colorado fires; modified phone messages and LHS website, and created email notification lists; created IT Disaster Response documentation for future reference.Established relationships with vendors, such as Lewan & Associates, and negotiated contracts for new services and equipment saving thousands of dollars per year.Designed a needs assessment for user training; coordinated applications training, performed in-house training sessions and created LHS specific IT documentation for users.Transitioned organization from a basic hosted webmail plan to Google Apps; converted user accounts, established new email groups, designed documentation for the users, and coordinated training sessions.As a member of the Safety Committee, modified phone messages and LHS website, and created email notification lists during natural disasters; created IT Disaster Response documentation for future reference.

Fort Collins, Colorado Area

Detected network issues and responded in accordance with NOC policies and procedures.Logged and troubleshot network issues resolving or escalating when needed; configured network equipment and worked with vendors to provide solutions.Investigated and responded to incidents and service requests to fulfill service requirements within Service Level Agreements.

Juneau, Ak

Spearheaded the project to install new wireless infrastructure for UAS, including initiating testing and implementation of designs. Aided in maintenance and improvement of over 400 networked computers for the University of Alaska Southeast spanning five separate locations.Worked with vendors to ensure equipment and programs were functional and up to date to provide the users with the best experience possible.Installed, configured, maintained and upgraded operating systems, PCs, laptops, locally connected and networked printers and other peripheral equipment.