Nathan Hoover Email & Phone Number

Cranberry Township, Pennsylvania, United States

-Orchestrated PC deployment projects as part of a contract with EINetwork, the Managed Service Provider (MSP) for Pittsburgh Public Library Systems, managing a team of technicians to ensure seamless setup and installation of Lenovo devices across multiple library locations.-Oversaw a team of two technicians, providing guidance and direction in executing deployment schedules and tasks, while ensuring adherence to project timelines and quality standards.-Managed documentation and administrative tasks related to device removal and installation counts, including handling paperwork and obtaining necessary signatures to facilitate smooth transitions at library sites.-Maintained regular communication with library coordinators to coordinate deployment activities, address any concerns, and prioritize installation requests to meet operational needs.-Efficiently completed the pre-imaging process for Lenovo devices, including All-in-Ones, Desktops, and Laptops, to configure software and settings for optimal usability upon deployment, while also ensuring accurate inventory tracking through unique asset tags.-Implemented inventory management procedures, including scanning devices and maintaining a master tracking spreadsheet to monitor device status and allocation for deployment to various library sites.-Managed server imaging processes, configuring servers with necessary data and settings before deployment, including assigning final names, administrative passwords, network configurations, and domain integration.-Conducted on-site setup and installation of devices at library locations, ensuring proper cabling and network connectivity, and finalizing device configurations based on wired or wireless connectivity requirements.-Coordinated device refurbishment processes, including returning replaced devices to the warehouse for wiping and repackaging, and overseeing the preparation of devices for return to Lenovo for refurbishment purposes.

Fox Chapel, Pennsylvania, United States

-Monitoring of software and hardware alerts through internal programs along with automated alarms.-Interacting with network engineers based on alerts impact services related to IT, networking and on-site facility conditions.-Responsible for handling ticketing requests and detailed incident reports through TDX software. Along with escalating cases and keeping a fundamental communication procedure open with customers and other key team members of Pitt IT-Operations.-Excellent showcase of verbal, written and interpersonal communication skills with fellow employees, customers and mangers in high-stress situations. -Familiarity with SIEM tools for security monitoring as well as log analysis.-Verified user for VPN authentication -Ability to monitor multiple displays simultaneously and react to any possible alerts or situations that may arise within work hours.

Patterson Township, Pennsylvania, United States

-I Joined Patterson Township public works in July of 2021 as a summer employee working 40 hours a week Monday-Friday, which allowed me to accomplish my goal which was to graduate college at CCBC debt free.-I gained experience in the use of industrial machinery like a Backhoe, F550 truck with a hydraulic dump bed and salt spreader and as well as a Skid-Steer. -Operation of small-engine equipment including a lawn mower, weed-eater, chain saw, leaf blower and cement mixer. -Performed physical labor that included painting, pot-hole patching, ditch digging, grass cutting, tree and brush removal, leaf collection and performing maintenance procedures on our local 75 acre township park. -My efforts, hard work and dedication to my job played a pivotal role in my recognition from the township commissioners that resulted in me being offered a part-time job in the winter operating the snow plow truck, which is a job i hold to this current day.

Chippewa, Pennsylvania, United States

-Dedicated, hard working and goal-oriented grill cook with experience in operating fryers, customer service, organizing food orders in a timely manner, janitorial skills and also some experience in a commercial warehouse handling product in bulk, counting inventory and also product delivery across the greater Pittsburgh area-Every year upon review of my skills and workplace ethic and professionalism,i was given continuous raises as a reflection of my character and drive within the workplace.-Received lots of good feedback from supervisors and managers regarding no call offs, hard work and my commitment to excellence within the company.

Zelienople, Pa

-Served as an Intern and partner to the IT manger of the company and assisted in day to day tasks regarding the safety, infrastructure and security of the companies network. -Experience includes: Laptop repair, Server administration, Networking aspects, Office 365, Cabling, Firewall implementation, Creating application software and assisting employees through help desk software whether that would be to configure and allow access to certain applications or programs, or to fix simple mistakes.- Successfully worked alongside the IT manager and created, along with rerouted a new Wiki software that dealt with company training pages and blueprints. - Was tasked with presenting it to the CEO of the company and a number of other high level employees for company regulation and approval. As a result it was approved and is still used by the company to this day.

Information Technology

-Fast paced 15 week training course designed to prep for the CompTIA A+ certification. -Attended college at the Community College.

Associate'S Degree, Cybersecurity

-Aspects of study include, English, Algebra, Public Speaking, Information Science, Cisco networking 1 and 2, Cybersecurity 1 and 2, Server.

High School Diploma, 3.5 Gpa

Activities and Societies: -Student Athlete -Head writer of the sports section for the Blackhawk High School newspaper