Nathan Horner Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

• General enquiries and other functions that are manually processed on behalf of the customer.• Record, track, and effectively resolve incidents, queries and complaints.• Provide timely, accurate and expert advice, while striving to achieve first call resolution• Deliver a service where patience, empathy and building rapport are central• Create clear notes on customers’ accounts with relevant details, while manage databases, tools, applications and operating systems• Comply… Show more • General enquiries and other functions that are manually processed on behalf of the customer.• Record, track, and effectively resolve incidents, queries and complaints.• Provide timely, accurate and expert advice, while striving to achieve first call resolution• Deliver a service where patience, empathy and building rapport are central• Create clear notes on customers’ accounts with relevant details, while manage databases, tools, applications and operating systems• Comply with company policies and practices Show less

Newry, Northern Ireland, United Kingdom

• Record, track, and effectively resolve incidents, queries and complaints.• Provide timely, accurate and expert advice, while striving to achieve first call resolution• Deliver a service where patience, empathy and building rapport are central• Create clear notes on customers’ accounts with relevant details, while manage databases, tools, applications and operating systems• Comply with company policies and practices

Belfast, Northern Ireland, United Kingdom

• Fast paced environment, working to tight deadlines and achieving targets, both as an individual and as a part of a proactive team• Able to multi-task and complete various duties to a very high standard• Communication and providing best service possible to a variety of customers• Building customer relationships and their trust to resolve enquiries and issues that arise• Demonstration of empathy and understanding to allow for best possible solution, that balance business needs… Show more • Fast paced environment, working to tight deadlines and achieving targets, both as an individual and as a part of a proactive team• Able to multi-task and complete various duties to a very high standard• Communication and providing best service possible to a variety of customers• Building customer relationships and their trust to resolve enquiries and issues that arise• Demonstration of empathy and understanding to allow for best possible solution, that balance business needs, while meeting customer expectations Show less

Belfast, Northern Ireland, United Kingdom

• Being successful working for a global company in an ever changing, dynamic environment• Achieving tight deadlines and KPIs/ targets, both individually and team based• Dealing with customer enquiries from basic to in-depth technical issues, through to completion• Ability to acknowledge and understand products and services, in addition to cross promotion and upselling to meet customer needs and expectations• Assistance in training and development of new starters and further… Show more • Being successful working for a global company in an ever changing, dynamic environment• Achieving tight deadlines and KPIs/ targets, both individually and team based• Dealing with customer enquiries from basic to in-depth technical issues, through to completion• Ability to acknowledge and understand products and services, in addition to cross promotion and upselling to meet customer needs and expectations• Assistance in training and development of new starters and further learning to current staff in various software packages Show less

Ballyclare, Northern Ireland, United Kingdom

• Providing excellent customer service to a range of customers, cash management• Stock control, maintenance and merchandising of products and duty management• Assisting senior management and the running of departments to achieve store targets and individual KPI’s

A Levels (Double Award), Health & Social Care

• NQV Diploma in Hairdressing Level 3 (2012) • NQV Diploma in Hairdressing Level 2 (2011) • Application of Number Level 2 (2011) •.

Gcse

English, Mathematics, Science, Music, History, French, Business