•Managing the provision of bank shift bookings for large NHS trusts and private services, exceeding targets.•Supervising up to 50 employees including non-core hours services and several team leaders, meeting KPIs.•Collaborating with clients and senior stakeholders to solve challenges and transform the bookings teams.•Integrating new process improvements to services and resources, contributing to business requirements.•Enhancing the performance and development across the bookings services, introducing innovative tools.•Presenting new ways of working to improve performance in the business and exceed clients’ expectations.

•Led and trained large teams including clinical and non-clinical staff across the 5 assessment centres.•Carried out employment support allowance, industrial injury and war pensions functional assessments.•Spearheaded new best practices within 2 large business support administration centres, attaining goals.•Awarded the highest recognition award as a result of completing 3 additional assessment centres

•Designed new ESF contracts awarded as well as apprenticeships and traineeships, overachieving objectives.•Increased the 16-18 Apprenticeship success rate by 35%; built strong partnerships with authority teams.•Transformed processes and resources for recruiting and supporting traineeships and apprenticeships.•Providing high quality support to individuals and 1-1 support for young people who NEET to progress.

•Successfully negotiated new partnerships and subcontracts whilst developing regional and national projects across the skills and welfare to work provisions, delivering ESF contracts.•Oversaw projects and worked with marketing, facilities, finance and sales teams, accomplishing team KPIs.•Designed businesses, delivery models and resources, resulting in supporting contract bidding Supported during the winning of contracts of up to £1 million, leading to increased business growth opportunities.