Monitor reports daily for review and analysis of potentially fraudulent transactions, identify fraud and dispute trendsContact cardholders and research available data to decide if transactions should be approved or deniedMake recommendations to management on specific resources and processes to improve team efficiency and reduce fraud related cardholder disputesCollaborate with accounting, warehouse, call center and other departments in loss prevention efforts

Weekly resolve an average of 200+ email inquiries with customers and correctional facilitiesMonitor reports daily for review and analysis of potentially fraudulent transactionsContact cardholders and research available data to decide if reviewed transactions should be approved or deniedRegularly collaborate with contacts in various departments to assist customers and facilities Identify problems from customer feedback to work with management towards improvementProvide support in other administrative duties to coworkers and management as needed

Assist customers in English and Spanish with placing orders and making account depositsResolve escalated phone calls in English and Spanish with customers Process shipping labels, returns and replacements for products under warranty

Communicate with clients in person, by email, phone, and mailPrepare and organize files and court documents, research, and assist with accounting