Nathan Jackson Email & Phone Number

Owings Mills, Maryland, United States

Owings Mills, Maryland, United States

Owings Mills, Maryland, United States

 Process and prioritize incoming customer phone calls, emails and job ticket questions and/or requests forservice-related assistance Utilize the trouble ticket system to log all requests and problems/resolutions including documentation ofspecial requests and customizations considered important for future support Help ensure we provide physical coverage.

Owings Mills, MD

Main roles include:o Management of ticket queues in the support management console (SMC).o Triage new tickets opened by the customer in the SMCo Ensure all open tickets are assigned to an analyst that is on shifto Process reports including IDS reports, Change Control and nightly shift report emails.o Work Windows server patching tickets and scheduled.

Owings Mills, MD

 Process and prioritize incoming customer phone calls, emails and job ticket questions and/or requests forservice-related assistance Utilize the trouble ticket system to log all requests and problems/resolutions including documentation ofspecial requests and customizations considered important for future support Help ensure we provide physical coverage.

Owings Mills, Maryland

 Process and prioritize incoming customer phone calls, emails and job ticket questions and/or requests forservice-related assistance Utilize the trouble ticket system to log all requests and problems/resolutions including documentation ofspecial requests and customizations considered important for future support Coordinate shipping and receiving of.

White Marsh, Maryland

 General service duties Vehicle diagnosticso Brakes, steering, suspension, ignition, cooling, wheels & tires, fluid leaks, engine and abs warning lights Alignments

Oil changes and tire work (new tires and puncture patches). Diagnosing vehicle issues. Including engine, cooling, braking, and suspension systems. Also giving vehicles suspension alignments.