Nathan Kahl Email & Phone Number

Minneapolis, Minnesota, United States

In my role as Head of Customer Experience, I strive to create a best-in-class customer experience ultimately leading to great relationships and business growth. By aligning and creating with the Sales, Marketing, Customer Success and Support, Product Development, Partnerships, Innovation and Operations teams - we have an amazing opportunity to create an amazing customer experience. So - what can I do to improve this every day? That's the fun part! In addition, I leverage relationships to create a community of professionals who are as passionate about ACTO as we are. Working with the team to bring ideas to life, we're building a community like no other.

Minneapolis, Minnesota, United States

Minneapolis, Mn

Led new business acquisition and existing client expansion. In addition, I also interfaced with Clients, Account & Implementation Managers, and the Development Team to parallel innovation with customer needs and achieve an excellent client experience. Achieving annual revenue goals in excess of 4 Million dollars, I'm was very active in marketing strategy and execution including tradeshows, social influence, webinars, advisory board, and awards.

Managed SaaS platform product development including short and long-term product roadmap, prioritizing feature requests and bug fixes, leading new release and regression testing, and developing and maintaining platform documentation and employee training to ensure overall product quality. Worked directly with the CTO, COO, and CEO to determine platform strategy and resource allocation to achieve outstanding client satisfaction and remain ahead of client needs and industry trends.

Minneapolis

Simultaneously managed multiple implementations of the SaaS platform from application requirements through deployment. Implementations included working directly with the client to explain platform features and implementation process, gather requirements, setup and configure software, and manage all project components until completion. Specific tasks included managing project scope, budget, and overall quality of the implementation.

Develop and execute mobile device strategy for store and field team members. Tasks includedevice selection, implementation and support as well as business application development.Currently running iOS assessment for next generation Target devices. Technical skills includewire framing, iOS/Android development knowledge, and technical communication as liaisonbetween technical development teams and business end users. Completed 6SIGMA certification.

Develop technology strategy for supporting operational and procedural questions from all Targetstores. Work with vendor to implement and configure selected solution to improve overallsupport experience for stores. Technical skills included developing HTML forms andconfiguring vendor solution administration.

Manage stores’ intranet site. Meet with clients to determine relevant content; design and createnew web pages. Oversee web content management strategy to maintain accurate and relevantcontent for stores.

Minneapolis

Act as Manager on Duty to ensure store success through superior guest service and teammanagement. Manage and motivate team members to ensure effective execution of all storeoperations and procedures. Oversee all aspects of staffing, training and development, personnelissues, retention, scheduling, and payroll allocation for all work centers.

Bachelor Of Arts, Communications Studies

Education record

National Honor Society president, Citizenship Award recipient, Student of the Month, Student Council president, Iowa Ambassadors of Music.

Education record

Semester abroad in Spain