Nathan Edwards 💡 Email and Phone Number
Nathan Edwards 💡 work email
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Nathan Edwards 💡 personal email
Hi, my name is Nathan and I'm a results-oriented B2B SaaS Product Manager with 3+ years of experience crafting user-centric solutions for business needs. Proven ability to translate customer insights into actionable product features and driving user adoption in the B2B SaaS space. I love fostering strong relationships with cross-departmental stakeholders.I am extremely passionate about financial literacy and sharing resources to help people achieve their best selves. Feel free to connect with me and send a note. I would love to chat and get to know you!
Raken
View- Website:
- rakenapp.com
- Employees:
- 104
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Product ManagerRaken Jan 2024 - Present
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Associate Product ManagerRaken Jun 2021 - Jan 2024Raken is a cloud-based, mobile field management platform for contractors that transforms the way the world builds through technology. Our mobile-first solutions enable superintendents, foreman and project managers at over 4,000 GC and speciality contractors to streamline their daily reporting, productivity and safety workflows.
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Career MentorThe20, A Wonsulting Company Oct 2021 - May 2022The20 is cohort-based career accelerator where Wonsulting mentors guide each jobseeker to turn from an underdog to a winner. We support diverse job seekers with education, practical experience, and career readiness coaching. -
Business Analyst 1New American Funding Oct 2020 - Jun 2021· Coordinated communication between the Support and Engineering team by triaging over 100 production defects, leading to an organized backlog and Scrumban board.· Identified key improvements to our product by leading user research through Stakeholder interviews, in return writing 50+ user stories and collaborating with our Engineering team for sizing.· Conducted business analysis and research for our internal CRM that funds over $4 Billion in loans each month, ensuring the 1000 + employees using the product have their satisfaction goals met.· Improved Product response rate on client issues and features to 100% by creating streamlined communication with Support and Stakeholders to both identify and brainstorm solutions to problems. -
Product SpecialistNew American Funding May 2020 - Oct 2020· Executed a chat bot project that leveraged our database of 100+ FAQs to automate responses to client questions; led to a 25% reduction in incoming tickets.· Initiated monthly Product team sync ups for all three products, presenting my monthly findings to increase the response rate of our defects by ~35%.· Strategized with upper management in deciding which ticketing system is best for a 7 member Support team.· Incorporated an Azure Devops guide for Support members to reference, allowing the team to understand what Product and Engineering teams are looking for when requesting items.
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It InternBlackberry Jan 2020 - May 2020Irvine, CaBlackBerry provides enterprises and governments with the software and services they need to secure the Internet of Things.· Analyzed the internal request system and sent the Engineering team user stories on how to improve the processes, seeing 5 total through inception.· Outlined professional documents for the Help Desk Team to keep once my 2nd term completed, creating over 50 FAQs with answers for easy copy and paste.· Facilitate over 100 tickets and emails per day, ensuring prompt responses and the customer is receiving the information and support needed. -
It InternBlackberry May 2019 - Aug 2019Irvine, CaliforniaBlackBerry provides enterprises and governments with the software and services they need to secure the Internet of Things.· Assisted all Cylance employees through ServiceNow regarding laptop and mobile problems such as expired certs, broken devices, and network issues.· Exemplified strong customer service skills by putting myself in the user’s shoes, ensuring their technical problems and experience is flawless.· Completed IT purchasing requests through NetSuite, communicating daily among the IT Director, IT manager, and the teams that submit us the requests.· Worked on numerous projects on down time including E-Waste, fixing the new IT vending machine, and completing professionally written documentation of how new processes were completed.· Managed the assets for all IT supplies including hardware, peripherals, and all unused company laptops by importing them into ServiceNow.
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Information Technology And Human Resources InternFirst Choice Bank In California Jun 2018 - Aug 2018Cerritos, CaA community focused financial institution serving diverse consumers and commercial clients and specializing in loans to small businesses· Successfully installed 70 Dell desktops from unboxing, imaging, and proper testing before the final deployment.· Mapped the new bank location’s network by port tracing the empty and filled ports, relabeling those incorrect on the patch panels.· Provided friendly customer service when assisting employees regarding their computers, peripherals, or phone issues.
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Vice President - Alumni RelationsDelta Sigma Pi Jun 2017 - Jun 2018· Maintained contact with Alumni members in the Fraternity through LinkedIn and MailChimp· Created monthly newsletter and create monthly events that connect current Delta Sigma Pi members and alumni graduates.· Planned large BBQ event with over 100 brothers including games, food, and networking opportunities. -
ChancellorDelta Sigma Pi Dec 2016 - Jun 2017· Incorporated a new system for encouraging and rewarding fraternity brothers for accomplishments surpassing expectations.· Oversaw weekly meetings through the use of Robert’s Rules in order to facilitate efficient meeting times.· Organized semi-annual elections as well as initiation location and operations.
Nathan Edwards 💡 Skills
Nathan Edwards 💡 Education Details
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Management Information Systems, General
Frequently Asked Questions about Nathan Edwards 💡
What company does Nathan Edwards 💡 work for?
Nathan Edwards 💡 works for Raken
What is Nathan Edwards 💡's role at the current company?
Nathan Edwards 💡's current role is Product at Raken.
What is Nathan Edwards 💡's email address?
Nathan Edwards 💡's email address is na****@****rry.com
What schools did Nathan Edwards 💡 attend?
Nathan Edwards 💡 attended California State University, Fullerton.
What skills is Nathan Edwards 💡 known for?
Nathan Edwards 💡 has skills like Microsoft Office, Teamwork, Leadership, Customer Service, Microsoft Word, Public Speaking.
Who are Nathan Edwards 💡's colleagues?
Nathan Edwards 💡's colleagues are Justin Yates, Cody Armes, Jason Wos, Denise Troisi, Cspo, Ajju Bhai Gaming, Joe Sederholm, Kate Behan.
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