Nathan Kidd Email & Phone Number

o SharePoint Site creation, design, and administration Migration of sites and data from an old system to a new environment Troubleshoot and resolve any SharePoint issues Meet with end users to learn their needs and recommend solutions Configure web parts and create custom workflows Assist employees of all levels with any SharePoint questions or issues they haveo UltiPro Assisted with original implementation and move from Lawson/Kronos to UltiPro Support HR and Payroll teams in using the system End user supporto Kronos, Lawson, MapInfo, and ImageNow End user support System maintenance and updates

o Support the IT Help desk employees as needed by answering questions about their calls, trouble tickets, company policies/procedures, etco Create and updates various reports to track department metrics and statisticso Send company-wide emails to notify employees of planned and unplanned system outageso Create and update IT Help desk documentationo Team member coaching and training

o Take calls from employees who are having technical issueso Troubleshoot and resolve technical issues and escalate to other teams as needed

o Work with sales representatives and customers to answer questions and fix problems on sales contracts and other documentso Ensure all documents received from a sales call meet company rules and standards, and send them on to be processed further

Associate Of Arts And Sciences (A.A.S.), Computer Systems Networking

Associate Of Arts And Sciences (Aas), Computer Systems Networking