Nathan Knutson Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta

Calgary, Canada Area

Saskatoon, Saskatchewan, Canada

Provide on-site IT support for all staff at the Saskatoon Research Center. Regular duties included Installing and configure computer systems, diagnose hardware/software faults; solve technical and application problems from MS Office to science research software. Work with teams around Canada testing, evaluating and troubleshooting new equipment.

Auckland, New Zealand

Provide administrative and technical support for Meridian Energy and UCOL Institute. Supported Windows XP Pro and Vista environments using Altiris and Active Directory. Troubleshoot issues with HP equipment and Cisco VOIP communication systems

Saskatoon, Saskatchewan

Responsible for training new technical support staff, updating the internal company website for the region, and provisioning new business customers’ domains and emails. Provide telephone support for all services and products provided by Shaw, this includes internet, email, internet security software, digital telephone, and digital TV equipment.

Sydney, Australia

Provided second level telephone support for Microsoft Operating Systems across Australia and New Zealand. Responsible for resolving issues occurring in Windows operating systems including security, networking, installation, updates, and virus removal. § Once a case was assigned to me it was my responsibility to log any actions taken and stay in contact with the client until the issue was resolved and the customer satisfied.

Saskatoon, Saskatchewan

Technical support for internet and cable services