Providing outstanding customer experiences is what I loved to deliver in this role. Owning the delivery of a fantastic food and drink offer in the cafe restaurant through leading a great team of people, effectively running front of house and managing stock levels.

Managing the shop, product categories, stock and staff. Managing daily income and hitting income targets. Making sound category recommendations to enhance the product ranges. Advising on the development of strong supplier relationships. Advising on cost saving initiatives to further enhance the businesses profitability.

As a Protection Specialist at Pro-Fit Rewards I worked exclusively with Vitality Life and Vitality Health to offer comprehensive insurance and on-going support to protect and reward all my clients. I worked closely with all my clients to ensure their needs were identified and suitable solutions were provided. I offered specialist advice in the following areas:*Income Protection*Life Insurance*Serious Illness Cover*Mortgage Protection*Succession Planning*Key Person Cover *Private Medical Insurance*Relevant Life

My role as Trading Manager required me to both collaboratively work and negotiate with suppliers to challenge for the best possible outcome for our customers. • Managed turnover and delivered trading strategies• Developed and managed range• Built annual promotional plans• Developed relationships with suppliers• Planned, negotiated and implemented Joint Business Plans with key suppliers

Responsible for developing a strong and customer relevant promotional plan with the Impulse, Core Grocery, Frozen and BWS trading departments and ensuring the total promotional plan is focused on customer while managing the desired sales and profit mix.Working with all trading teams to recommend, produce and deliver all Media Nominations and delivering new business initiatives by aligning specific Marketing, Merchandising, Supply Chain, Retail Operations, Commercial Operations and Trading Finance teams within the business to reach a common goal.Aligning all relevant teams to deliver strong customer focused events and ensuring the process is in place to allow the best results to be realized.

Responsible for creating and managing product categories within the Impulse Grocery and Frozen teams. The role included providing excellent customer service through delivering exceptional Product Development to satisfy customers wants and needs. My role as Category Buyer required me to both collaboratively work and negotiate with suppliers to finalise a joint business plan (JBP) to deliver my annual sales and margin targets. Effective annual promotional plans as well as a clear structured range have always been key elements in all JBP’s that I have negotiated. Managing my category pricing structures was always a key element of ensuring price was never a barrier to customers. Within the Buying roles that I have managed I have also worked closely with the wider business to identify many opportunities to ensure simple and effective customer mechanics, merchandising and good marketing of product and promotions are delivered. During my time at Morrison’s I worked closely and collaboratively with trading finance, marketing, supply chain, retail operations, merchandising and the category review team.

• Managed both the Safeway and Morrison's product file systems, involving development and maintenance of the price and promotion files.• Responsible for data integrity, identifying problems and providing solutions for stores.• Communicating efficiently and effectively with all internal departments.• Generating and approving point of sale.• Preparing and sending store data files.• Working with and challenging other parts of the business such as Trading, Marketing, Retail Operations and IT.