Early Cybersecurity professional with IT Service Desk experience, I am passionate about protecting and enhancing the digital security of organizations and individuals. I have a Bachelor's degree in Cybersecurity Analytics and Operations from Penn State University, where I learned the latest techniques and tools for defending against cyber threats and attacks.For the past year, I have worked as an IT Service Desk Support Supervisor at Penn State University, managing and supporting 150 service desk specialists who assist the university's students and faculty members with their technical issues. I have also contributed to the troubleshooting, ticketing, and escalation of various problems, ranging from account management to malware removal. In addition, I have provided guidance, training, and assistance to new and existing consultants, and improved the knowledge base with step-by-step decision processes. Through this experience, I have developed strong skills in problem-solving, communication, and leadership, as well as a deep understanding of the IT needs and challenges of a large and diverse institution.