Nathan Millward Email & Phone Number

Greater Sheffield Area

As an emergency lighting sales expert, I am dedicated to ensuring businesses stay safe and protected in the event of a power outage. I am passionate about providing businesses with the most reliable and efficient emergency lighting solutions available, ensuring they have the peace of mind knowing that their employees and customers are safe in any situation. I am committed to bridging the gap between safety and efficiency, helping businesses thrive in even the darkest of times. With my expertise and dedication, I empower businesses to operate with confidence and continuity, knowing that their safety is in trusted hands.

Sheffield, England, United Kingdom

Responsible for the day to day running and continuous improvement of the instore online department, ensuring customer orders are delivered; accurately, on time, in line with relevant laws and at a standard that delights customers. Day to day managing our driver and shopping teams ensuring work is being completed in a timely, high quality and safe fashion through time relevant high quality coaching, monthly one to ones and analysing all available data.

Part of the senior management team the remit was to improve the entire customer journey from quote to completion. The ask was to achieve 4 key objectives; reduce cost per acquisition, implement effective solutions to tackle complaints, level out quality assurance standards, process and remediation and work with training team to implement customer service/sales training.

Accountable for UK workforce SLA delivery on our 3 largest campaigns. Managing planning teams in the UK, South Africa and India ensuring that forecast metrics were being adhered to, live period changes were suitable and managing the risks involved. Acting as a subject matter expert in client, new business and senior management meetings. Liaising directly with client forecasting functions I was accountable for agreeing volume forecasts and creating staffing models to meet the volumes within SLA tolerances

Sheffield, United Kingdom

As Operations Manager I was responsible for the day to day running of 3 customer service teams, 1 webchat team, 3 business processing teams and 1 complaints team. Ensuring KPI’s are being achieved and creating and managing effective plans to improve under performing individuals/departments. Acting as a point of contact for all site related matters and heading up employee engagement projects and leading company initiatives.

Sheffield, United Kingdom

Newcastle Upon Tyne, United Kingdom

Sheffield, United Kingdom

Chesterfield

Liverpool, United Kingdom

This role demands strategic insight into every aspect of the division managed to drive strategy and tactical planning to ensure maximum performance, delivery and revenue from the contracts for which I am accountable.Tasked with driving revenues for our leading clients in financial services, utilities and the gambling sector, daily vendor management of key accounts for a business processing outsource provider, responsible for driving sales via a contracted acquisition channel. Managing a team of managers, nurturing and/or build relationships internally and externally.Devising and delivering a clear and measurable sales strategy for all contracts managed under the division. Developed and delivered a coherent and sound strategy for the client and ensure that all affinity marketing revenue streams are maximised. Working with the affinity brand marketing teams to maximise revenue from the outsourced activity and ensure brand integrity and values are present in day to day operations.

My main function within this role was the training, development and motivation a team of both field agents and office based telesales agent. I was responsible for the liaison been the appointment setting team and the field sales agents.My duties also included the quality control of each appointment and the maximisation of all sales opportunities.