Nathan Olson Email & Phone Number

Lake Worth, FL, US

Boca Raton, Florida, United States

• Planning and overseeing inbound and outbound logistics, including on-site IT inventory management andpackaging of IT end user equipment
• Coordinating shipping to and from the Boca office
• Contributing to and supervising the day-to-day activities of the IT Hardware depot and employees
• Ordering, tracking, imaging, packaging, and shipping hardware for end users
• Constantly coordinating and communicating with stakeholders of upcoming hardware requirements across NorthAmerica
• Analyzing and preparing for upcoming hardware requirements

West Palm Beach, Florida Area

• Field Support Team lead Managing 4 Main Area Field Support Techs and Temps and providing support andoversight to the school's IT Technicians.
• Facilitate Morning Field Support Tech Meeting
• Manage McKesson Onsite Repair Team
• Handle ticket escalation from Schools, District sites and Regional Superintendent Offices.
• Verify metrics and reporting in the E-Support System.
• Worked with other Tier-3 Departments (Google Services, Network Services Endpoint Administration and Ed Tech)to gather information for reporting and standardization of process for Field Support..

West Palm Beach, Florida, United States

• Field Support for the South County Region Schools, providing support and oversight to school’s IT Technicians.
• Process and complete Service Request, Incident Request and IT questions for the School District and theirVendors.
• Provide onsite IT support for Schools without local IT support on a weekly basis.
• Provide onsite IT support for School District special events at school and offsite locations.
• Work with team members to solve and support initiatives.
• Provide non-warranty repair on Chromebooks, desktop, and laptops supported by the School District.

Riviera Beach, FL

• IT Field Project Manager for 5 Florida locations and supported deployments for other locations in multiple states.Overseeing the installation and setting up new fiber, network switches, access points, access point.
• Support Change Management process for on-site projects and corporate projects.
• Oversee vendor management of on-site projects – cabling, electrical, wireless.
• Interface for troubleshooting network, software, server infrastructure, and implementation for all on-sitesolutions.
• Deliver face-to-face and remote Tier 2 and Tier 3 support.
• Server, PC, Network, and Printer lifecycle management for 5 locations with 250+ end users in a mixedenvironment of manufacturing, warehouse and front office.

Jupiter, FL

Data / Special Projects Planner and IT Staging Manager.Managed receiving, inventorying, and disposal of desktop, laptop and printer assets.Procurement management from outside vendors.

Associate Of Science - As, Computer Systems Networking And Telecommunications, 4.0

Occupational Associate Degree - Oa, Computer Networking And Internet Technologies, 4.0