Nathan Olson Email & Phone Number

Lake Worth, Fl, Us

Boca Raton, Florida, United States

● Planning and overseeing inbound and outbound logistics, including on-site IT inventory management andpackaging of IT end user equipment● Coordinating shipping to and from the Boca office● Contributing to and supervising the day-to-day activities of the IT Hardware depot and employees● Ordering, tracking, imaging, packaging, and shipping hardware for end users● Constantly coordinating and communicating with stakeholders of upcoming hardware requirements across NorthAmerica● Analyzing and preparing for upcoming hardware requirements● Reviewing support tickets and other data to determine depth and breadth of troubleshooting● Performing quality assurance of outbound shipments● Inspecting and performing inventory management of shipments received● Spotting and understanding root cause of problems and executing countermeasures● Developing and implementing lean initiatives to guarantee continuous improvement in processes● Owning employee compliance to company policies and production procedures

West Palm Beach, Florida Area

● Field Support Team lead Managing 4 Main Area Field Support Techs and Temps and providing support andoversight to the school's IT Technicians.● Facilitate Morning Field Support Tech Meeting● Manage McKesson Onsite Repair Team● Handle ticket escalation from Schools, District sites and Regional Superintendent Offices.● Verify metrics and reporting in the E-Support System.● Worked with other Tier-3 Departments (Google Services, Network Services Endpoint Administration and Ed Tech)to gather information for reporting and standardization of process for Field Support..● Manage Chromebook, Desktop, Laptop, and Printer inventory at McKesson in Destiny and PeopleSoft● Order and manage spare part for repair and need IT accessories for Field Support● Manage E-Waste at McKesson● Manage Pickup and Repair process at McKesson with Vendor● Manage assigned Field Support Vehicles, Mileage Logs are done, Scheduled Maintenance and Repairs.● Manage School IT Technicians Support Orientation Training● Training of Field Techs and School Tech on projects● Service Desk Field Support queue management - Manage and resolve Incident\Service Request Tickets withinrequired SLA’s and re-assign to other teams as needed.● Work in our ticketing system (E-Support) to process and complete Service Request, Incident Request and ITquestions for the School District and their vendors.● Research and resolve Active directory access issues, Active directory Group creations, and changes.● Provide Remote Support for Staff and Students.● Work with team members to solve and support initiatives.● Maintain and submit any required documentation/logs on time.● Maintain and update support documentation.

West Palm Beach, Florida, United States

● Field Support for the South County Region Schools, providing support and oversight to school’s IT Technicians.● Process and complete Service Request, Incident Request and IT questions for the School District and theirVendors.● Provide onsite IT support for Schools without local IT support on a weekly basis.● Provide onsite IT support for School District special events at school and offsite locations.● Work with team members to solve and support initiatives.● Provide non-warranty repair on Chromebooks, desktop, and laptops supported by the School District.● Maintain and submit any required documentation/logs on time.● Google Workspace

Riviera Beach, Fl

● IT Field Project Manager for 5 Florida locations and supported deployments for other locations in multiple states.Overseeing the installation and setting up new fiber, network switches, access points, access point controller andservers. Managed multiple vendors for a targeted timeline.● Support Change Management process for on-site projects and corporate projects.● Oversee vendor management of on-site projects – cabling, electrical, wireless.● Interface for troubleshooting network, software, server infrastructure, and implementation for all on-sitesolutions.● Deliver face-to-face and remote Tier 2 and Tier 3 support.● Server, PC, Network, and Printer lifecycle management for 5 locations with 250+ end users in a mixedenvironment of manufacturing, warehouse and front office.● Coach and mentor junior team members.● Manage Natural Disaster Prep and Recovery of IT Systems.● Field Expert for setting up printers, servers and network hardware for the field support team.● Create IT process reference documents for hardware and software deployments and Field IT issues, used by teammembers for support and end users.● 10 Years Microsoft Windows 7 and 5 Years Microsoft Windows 10 end users support.● 10 Years Microsoft Server 2008 and 5 Microsoft Server 2012 support.

Jupiter, Fl

Data / Special Projects Planner and IT Staging Manager.Managed receiving, inventorying, and disposal of desktop, laptop and printer assets.Procurement management from outside vendors.

Associate Of Science - As, Computer Systems Networking And Telecommunications, 4.0

Occupational Associate Degree - Oa, Computer Networking And Internet Technologies, 4.0