Being part of an industry leading corporate domain registrar has afforded the followingopportunities: helped create and identify industry trends, learned and provided insight into bestpractices and communicated results to global and fortune 100’s companies through variousResearch reporting deliverables. Partnering with strategic companies like Google, Amazon, andPfizer provided the opportunity to learn and develop skills around Research and Reporting. Thisresulted in over 60… Show more Being part of an industry leading corporate domain registrar has afforded the followingopportunities: helped create and identify industry trends, learned and provided insight into bestpractices and communicated results to global and fortune 100’s companies through variousResearch reporting deliverables. Partnering with strategic companies like Google, Amazon, andPfizer provided the opportunity to learn and develop skills around Research and Reporting. Thisresulted in over 60 different strategy and advisory reports options; each being unique andcustomizable dependent on customer need and end goal.Responsibilities as a Senior Research Analyst included but were not limited to having a fullunderstanding and a working knowledge of over 1200 clients and their intellectual properties.Reporting consisted of industry insight, recommendations and directions around domainportfolios, registration strategies, confidential brand launches and opportunities for potentialdomain acquisitions.Reporting consisted of data driven spreadsheets, in depth PowerPoint presentations, and high-level summaries for senior leadership review. Research conducted with internal suite of toolsand 3rd party solutions, to identify the most accurate and relevant information available.Content summarized to aid our client with making business decisions aligning with theirintended end goals. When applicable, presentations would be conducted virtually with clientsto review and discuss results for clarity.Responsible for researching P&Ps to create training materials (handouts, PowerPointpresentations, step-by-step how-to instructions) were created to assist in the training of newcolleagues.Additional tasks included the responsibility of monitoring, reviewing, addressing and escalatingissues that were sent to the abuse and complaint inboxes for the organization. Show less

Position required knowledge and exposure to all of the different business units withinorganization. Daily actions included paying invoices, monitoring deposit balances, updatinginternal systems, completing audits and addressing urgent needs from our clients as needed.Additional tasks were focused around custom research reporting for clients.Managed and paid monthly invoices for over 20 vendors. Emphasis on validation oftransactions and confirmation of services… Show more Position required knowledge and exposure to all of the different business units withinorganization. Daily actions included paying invoices, monitoring deposit balances, updatinginternal systems, completing audits and addressing urgent needs from our clients as needed.Additional tasks were focused around custom research reporting for clients.Managed and paid monthly invoices for over 20 vendors. Emphasis on validation oftransactions and confirmation of services associated within invoices.Developed understanding of multiple webportal interfaces, necessary to perform renewals andconduct audits associated with vendor.Researched and assisted engineers in the completion of internal API to communicate with theTrademark Clearing House at Deloitte. Supported all internal Markmonitor customers withsubmitting, tracking and renewing their registrations with the Trademark Clearing House.Investigated failures and provided support and solutions to roadblocks preventing registration atthe Trademark Clearing House.Provided after-hours support via our Level2 support team(monthly rotation). Coverageconsisted of being available 24x7 to assist with client needs around DNS, SSL Certificates andother after-hours domain management needs.Provided customized reporting as needed for both internal and external facing clients, ensuringaccurate and thorough results in a timely manner. Show less

Instrumental in the development of the Brand Protection services offered my Markmonitor.Collaborated with internal colleagues to identify areas of need and viable enforcement options.Developed a thorough understanding of anti-fraud and phishing. Worked closely with internalcolleagues to create, refine and develop reporting solutions around brand protection.Responsible for creating daily workflows that contributed to the success of our Brand protectionsolutions (primarily… Show more Instrumental in the development of the Brand Protection services offered my Markmonitor.Collaborated with internal colleagues to identify areas of need and viable enforcement options.Developed a thorough understanding of anti-fraud and phishing. Worked closely with internalcolleagues to create, refine and develop reporting solutions around brand protection.Responsible for creating daily workflows that contributed to the success of our Brand protectionsolutions (primarily within the parameters of Markmonitor’s proprietary web crawling software.)Developed scans for Markmonitor’s proprietary internet modules: Website, Paid Search, Social Media, Anti-Piracy and Anti-fraud.Filtered through vast amounts of data categorizing it based on criteria created by theclients and their current business objectives.Conducted monthly and bi-weekly reporting, consisting of a number of data points displayingthe clients progress and direction.Provided monthly and bi-weekly reporting for the customer success manager also assisting inthe presentation via video conferencing and in person meetings.Developed a significant knowledge of trademark, copyright and DMCA laws in an effort toeffectively send email driven enforcement letters on behalf of our Fortune 100 clients. Show less

Sterilized instruments, placing and adjusting orthodontic appliances, educating patients on oral care.