Nathan Read Email & Phone Number

Phoenix, Az, Us

• Project Management- Schedule, train and assist in Installations, Maintenance and Repair of AC and DCFC Electric Vehicle Charging Stations and.• Leverage skills to enhance operational efficiencies, update User and NOC Systems and ensure excellent customer satisfaction.• Lead Service, Engineering and Management teams to address new and recurring issues and improve existing and new products.• Perform onsite valuation, impact of corporate asset acquisitions for locations and systems replacement to corporate standards.• Create/maintain customer trust/relations touting the company’s sales, installation, warranty, maintenance and repair benefits.• Maintain a high level of customer satisfaction.• Warranty Failure/Analysis/Corrective Action, Repairs, Preventive Maintenance, Scheduling, Customer Service as well as Technician & Customer Training.

Scottsdale, Az

Technical Support Engineer for Fast Charging of Electric VehiclesLevel 2 and Level 3 Charging Stations• Maintain a high level of customer satisfaction.• Warranty Failure/Analysis/Corrective Action, Repairs, Preventive Maintenance, Scheduling, Customer Service as well as Technician & Customer Training.• Project Management for US & International Installations, Warranty Failure/Analysis/Corrective Action, Repairs, Preventive Maintenance, Scheduling, Customer Service as well as Technician & Customer Training.• Provide Customer Support and training to technicians & customers on site, via telephone and email.• Provide complete documentation and reports upon completion of each assigned Project or Service Call.• Responsible for Technical Support/ Scheduling for Level 2 & 3 Charging Systems and Cellular Communications• Manage the service operations and Training for the company Level 3 DC Fast Charging Systems. • Prepare proposals for services and warranty activities.

Phoenix, Az

Fast Charging for Electric Vehicles• Multimillion dollar Project Management and Revenue Generation for US & International Installations, Warranty, Repairs, PM, Contracts, Scheduling, Customer Service as well as Technician & Customer Training.• Maintain customer relations and the outward face of the Company from Sales, through Installation Warranty, Maintenance, Repair and eventual Resale of newer products.• Responsible for Department AR & AP, Budgeting, Reporting, Technical Support, Personnel & Scheduling.• Manage the service operations of the company. Prepare proposals for services and engineering activities.• Provide Departmental Management of multi-level onsite & telephone support center to engineering, field technicians, 3rd party field personnel, manufacturing, Warranty Reoccurrences and sales departments. • Provide Customer Support and training to technicians & customers on site, via telephone and email. • Perform on site and Lab product services, including installations, commissioning, troubleshooting repair and testing of AC/DC inverter based battery charging equipment batteries and mechanical products.• Provide complete documentation and reports upon completion of each assigned Project or Service Call.

Metro Phoenix Area

Service & Maintenance • Controlled all aspects of Business Operations, AR & AP, Purchasing, Hiring & Personnel and Administration.• Manage Sales & Marketing, Contracts, Projects, Customer Service, Equipment, Maintenance and Scheduling.

Metro Phoenix Area

Internet, Telecom & Video• Installation, Maintenance & Repair of High-speed Internet, Telephone Systems and Video Infrastructure.• Inclusive of Public Utilities, Demarcation Points, Distribution of Data, Voice & Video to End User Equipment and Customer Training.

Scottsdale, Az

Hospitality Project Management • Developed & Implemented Worldwide Central Reservations System (CRS) and Call Centers for 150 hotels in 23 countries on 5 Continents.• Created Corporate and Individual Property Internet Presence for Online Reservations, Travel Sites and E-Commerce links to Web and CRS Systems.• Developed and implemented Purchasing Department for the 28th largest Worldwide Hotel System. Negotiated and Administered Worldwide Vendor Contracts.

Middletown, Ct / Tempe, Az

Field Engineering Maintenance • Managed Field Service Operations. Provided leadership to Technicians and Technical Support Personnel for New England and Upstate New York. Trained customers on effective Use and Management of Systems.• Supervised CPU Systems Installations, Maintenance and Repair of Customer Computer Systems, Local and Remote Controllers, LAN/WAN Systems, Desktop Units, Cabling Plants, Printers and Imaging Systems.

San Diego, Ca & Worldwide

Naval Tactical Data Systems• 2 Years of School on electricity and electronics theory and applications.• Extensive Training and Practical Experience on Various Electronic Systems. • Installed, Maintained, and Repaired Shipboard Tactical Data, Radar, Secure Voice and Radio Communications Systems.• Coordinated and directed Repair & Maintenance activities from Systems to Component Levels. • Ensured maximum efficiency of all Operations and Optimal Utilization of Resources

Electronic Engineering

Education record

• 6 monthsl, 8 hrs/day of studying all aspects of electricity and electronics theory and applications.

Data Systems & Computer Theory

Naval Tactical Data Systems An- Yuk 7 System

Electricity & Electronics