Nathan Richardson Email & Phone Number

Responsible for managing the operations of programs for the Electric Vehicles & Emerging Technologies team at Austin Energy to include: electric vehicle charging station network operations and maintenance, incentive programs, vendor management, contract management, and all aspects of customer relations.

Managed utility transportation electrification programs and offerings to include management of day-to-day operations, customer support, and metrics reporting.

• Generated program performance evaluations to maintain high levels of service for internal and external customers • Performed quality control reviews accessing multiple systems, platforms, applications, and data sources in various environments• Ensured consistent adherence to company policies, procedures, and metric standards while analyzing agent and customer trends

Austin, Texas Area

• Trained new hires to promote and sell safe, eco-friendly family, home, and wellness products through Client Services • Developed team skills in areas of customer service, branding, and business• Heavily involved in the company by assisting with planning social events, cultivating office culture and participating in Social Goodness events