Nathan Robert Email & Phone Number

• Receive, log, and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report aged calls to ensure timely response.• Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts.• Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops;… Show more • Receive, log, and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report aged calls to ensure timely response.• Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts.• Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; install software and configure workstations; train users in access of Windows, Microsoft Exchange, Outlook, and voicemail.• Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.• Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations.• Diagnose, troubleshoot, repair software, hardware, and network malfunctions• Log inventory hardware assets and report capital assets after installation.• Troubleshoot and provide resolution to desktop communication problems and remote system connections; troubleshoot software, equipment errors, and coach users in correcting reported problems.• Inform and train users in equipment and software operation.• Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.• Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service.• Carry out security administration by maintaining tables and adding, purging, and migrating users.• Coordinate equipment deliveries, software licensing compliance, inventory, and asset control. Show less

• Receive, log, and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report aged calls to ensure timely response.• Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts.• Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops;… Show more • Receive, log, and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report aged calls to ensure timely response.• Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts.• Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; install software and configure workstations; train users in access of Windows, Microsoft Exchange, Outlook, and voicemail.• Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.• Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations.• Diagnose, troubleshoot, repair software, hardware, and network malfunctions• Log inventory hardware assets and report capital assets after installation.• Troubleshoot and provide resolution to desktop communication problems and remote system connections; troubleshoot software, equipment errors, and coach users in correcting reported problems.• Inform and train users in equipment and software operation.• Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.• Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service.• Carry out security administration by maintaining tables and adding, purging, and migrating users.• Coordinate equipment deliveries, software licensing compliance, inventory, and asset control. Show less

• Create, manage, and modify objects in Active Directory.• Create and manage privileged user accounts in Active Directory• Create and manage security groups in Active Directory• Troubleshoot software for the end user through remote access.• Manage and configure patch compliance on Windows Server and Windows 10 workstations.• Perform upgrades for systems through remote desktop connection.• Utilize PowerShell to run various scripts to repair end users service… Show more • Create, manage, and modify objects in Active Directory.• Create and manage privileged user accounts in Active Directory• Create and manage security groups in Active Directory• Troubleshoot software for the end user through remote access.• Manage and configure patch compliance on Windows Server and Windows 10 workstations.• Perform upgrades for systems through remote desktop connection.• Utilize PowerShell to run various scripts to repair end users service requests• Provide Tier 2 support• Monitor systems to maximize performance and efficiency for the enterprise network. Show less

Developed and maintained strong client relationships to ensure delivery of exceptional customer service and problem resolution. • Delivered onsite technical support for customers. • Maintained hardware and software with new installations, repairs and patches. • Performed tests of functionality, security and performance of different workstations and devices. • Set up network profiles, security permissions and file sharing systems. • Handled service requests, including… Show more Developed and maintained strong client relationships to ensure delivery of exceptional customer service and problem resolution. • Delivered onsite technical support for customers. • Maintained hardware and software with new installations, repairs and patches. • Performed tests of functionality, security and performance of different workstations and devices. • Set up network profiles, security permissions and file sharing systems. • Handled service requests, including initial troubleshooting and escalation. • Installed, configured, and patched user hardware and software. • Ensured network, system and data availability and integrity through preventative maintenance and upgrades. • Install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment, including MS server, Defense Message Systems, and other authorized information technology systems. • Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers. • Integrate multiple information systems in a networked environment, evaluate and resolve customer information system problems, effect required hardware upgrades and repair to maintain mission capability. • Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network. • Install, optimize, and troubleshoot Local Area and Base Area Networks. Show less

Mcb Camp Pendleton

Carlsbad, California

Bachelor Of Science - Bs, Information Technology Project Management

Bachelor Of Science - Bs, Criminal Justice/Law Enforcement Administration

Master Of Science - Ms, Homeland Security And Emergency Management