Nathan Robert Email & Phone Number

• Receive, log, and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report aged calls to ensure timely response.
• Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts.
• Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops;… Show more
• Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; install software and configure workstations; train users in access of Windows, Microsoft.
• Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.
• Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations.

• Receive, log, and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report aged calls to ensure timely response.
• Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts.
• Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops;… Show more
• Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; install software and configure workstations; train users in access of Windows, Microsoft.
• Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.
• Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations.

• Create, manage, and modify objects in Active Directory.
• Create and manage privileged user accounts in Active Directory
• Create and manage security groups in Active Directory
• Troubleshoot software for the end user through remote access.
• Manage and configure patch compliance on Windows Server and Windows 10 workstations.
• Perform upgrades for systems through remote desktop connection.

• Developed and maintained strong client relationships to ensure delivery of exceptional customer service and problem resolution.
• Delivered onsite technical support for customers.
• Maintained hardware and software with new installations, repairs and patches.
• Performed tests of functionality, security and performance of different workstations and devices.
• Set up network profiles, security permissions and file sharing systems.
• Handled service requests, including… Show more Developed and maintained strong client relationships to ensure delivery of exceptional customer service and problem resolution.

MCB Camp Pendleton

Carlsbad, California

Bachelor Of Science - Bs, Information Technology Project Management

Bachelor Of Science - Bs, Criminal Justice/Law Enforcement Administration

Master Of Science - Ms, Homeland Security And Emergency Management