• VMware, VMSphere administration• Active Directory administration• RSA Secure ID administration• JAMF administration• Exchange administration• BES administration• Air Watch administration• Good administration• Cisco Unity administration• Remedy administration• Break/Fix, (Windows XP, 7, testing 8.1)• Break/Fix, (MAC OS X thru Mavericks)• Application support• Executive support • Conference Room support• Remote support• Hardware imaging – MAC and PC• Mobile Support• TC for the region –(IBM AS4, support)Daily client interfacing, in an Enterprise environment.

Fulfill work orders for new hardware/software. Maintain vendor relationships to procure new devices and equipment, as well as onsite services. Troubleshoot and resolve break/fix issues. Lead projects to completion. Work with various offshore and offsite teams to troubleshoot Citrix and Mckesson Application issues. The sole provider of BlackBerry activation and support. Work directly in AD managing print queues and security group memberships, for both workstations and users. Work closely with our Sr. Systems Administrator for various security based issues. Testing and validation of SCCM golden Images. As well as providing support to offsite Citrix team for layering and testing of the XenDesktop. Identifying and documenting procedures and best practices. Working directly with my Service Delivery Manager to bring the highest level of support to our Executives and Directors, as well as Staff. Leading by example on a four man team to bring up the service level and delivery. Maintaining Cybernets and systems in patient care units, cancer centers and annex Doctor's offices on a very large campus. Supporting the main hospital medical units from E.R to Labor and Delivery. Working with various teams to resolve urgent issues. Bring a positive and professional attitude to everyone I support.

• Answered incoming Help desk calls emails and walk up request. Tracked calls with IQTrack.• Provided first and second and third level support to Partners, Associates, Special Council, Legal Secretaries and Staff.• Using Altiris Management console, I imaged and deployed hardware and software.• Tested hardware, software, images and process before implemented. Troubleshot break fix issues, provided basic training on Firm applications.• Supported remote users using Citrix Access Management Console and GoToAssist.• Single point of contact for Senior Partner, providing 24-hour support.• Setup and supported satellite War Rooms for Partners in trial. Provided technical support for Managing Partners in trial. Worked closely with Litigation Support to ensure technical requirements were met for any situation. Benchmarked several applications for use with documents in trial. Traveled to war rooms for setup, support, and break down.• Provided training and support to new team members on firm applications and software, FileSite, iManage, Payne Tools, BlackBerry’s, iPhone’s, Ipad’s etc.• Maintained a loner pool of Dell and HP desktops and laptops• Setup A/V equipment for Video Conferences and meetings using projectors and Tandeberg Video units between 15 offices. • Traveled and worked night and weekends when needed.

• In a Microsoft Active Directory environment I was Systems Administrator (Desktop Support), for asset management, acquisition, vendor relations, and hardware repair. Using Microsoft Share point and Microsoft Access. • I maintained an extensive database of over 900 users, 4 California offices and all California Courts. I tracked all hardware. I ordered, shipped and received hardware for all of California Courts. I traveled to different California sites to decommission and deploy hardware. • Working closely with the Finance Division to correctly tag and account for all hardware. Worked with the procurement team to ensure accountability. I also lead refresh and decommission projects for HP Printer’s, Dell laptops, and desktops. I have worked closely with Dell and HP technicians to troubleshoot issues. • Using Symantec Ghost to create and deploy images in an Active Directory Environment. I created user account’s setting up all proper permissions within Active Directory. I place printers upon the network using Active Directory. Using Remote desktop and LANDesk, I troubleshot and repaired user issues. • Using Symantec Backup Exec I maintained a library of DLT, DLT II, LTO3 and LTO4 backup tapes and rotation. I installed and maintain repairs on the Spectra T50 LTO backup rack system. I also helped the server engineer’s mount and place servers on the network. • I maintained the hot swappable pool of user hardware and PDA’s. All new hardware was removed from packaging, imaged, tagged, logged, and deployed to the division System Administrator’s team whom I supported directly and was a member. Tested a variety of hardware and software for procurement. • I supported and answered Helpdesk calls as backup. All ticketing was done using Touch paper software. Assigned two subordinates as needed, for major hardware deployments. • Worked with Supreme Court Systems Administrators when needed.

• In a Microsoft Active Directory environment answered incoming helpdesk calls assisting users in a wide variety of technical issues using LANDesk and Remote Desktop to remotely support users mostly with Office 2003 and 2007.• Using Touch paper for ticketing and call tracking. I also created user accounts changed and reset password within active directory. I assisted with email and printer issues as well as PDA issues.• 100% phone support escalating to level 3 systems administrators.

100% Level 1 phone support.dealing with most MS Office, document related issues.

Traveling between California, Nevada and Utah, I upgraded and refreshed pc’s, laptops, servers and printers from Windows NT to Windows XP. Refreshed HP Laser Jet printers. Field troubleshooting as well as phone support required. Hours ranged from 8 to 12 hours a day plus all travel done in a company vehicle. Project Lead for all CSAA contract tow station in charge of a 4 man team. I was responsible for 100 plus contract tow stations from California to Utah, both troubleshooting and upgrading. Team Lead for District Office Pass 2 and Exchange Server Migration and VOIP server installation. Using IBM hardware and laptops, IDE hard drive cloners, and HP printers to bring CSAA up to date with its computing. 98% travel involved. Refreshing Claims Home Users in their homes configuring VPN and routers. Asset management, as well as running inventory management are also responsibilities for this positions.

Solved issues dealing with PC’s, Servers, and routers and 360+ users in a semi conductor manufacturing environment. Documented install manuals, user and cat 5 locations, Procured and setup PC’s Servers, laptops and peripherals, Lead 4 move projects consisting of 50 users per move. Member of decommission team and inventory management team. Manage now was used for ticket and asset tracking information. Coordinated troubleshooting and additional services as needed.

Responsible for setting up the San Francisco satellite office. Coordinated the main offices help desk voicemails, emails, and verbal requests in NT, 95 and 98 shop. Responsible for new and existing user domain and email accounts. I also administered the Netscape email console. Standardized all equipment and applications for the entire company. Tested a variety of hardware and software. Built an image of applications in layers. Responsible for cost effectiveness and user flexibility. Responsible for the resolution of all desktop laptop and printer issues in the company. Documented procedures, policies and standards for the MIS staff and our equipment. Provided personnel services in other countries to our field and satellite offices.

Responsible for visually monitoring 39 servers in the evening and second level evening support to the daytime offices. Followed strict contact protocols for outages and higher level issues. Responsible for PC moves and setups. Led the upgrade project of 500+CPU’s. I used McAfee Helpdesk to track tickets. Responsible for the firm’s cost recovery database using HP UNIX and Sybase procedure and scripts that were written for me to execute. Used PC Docs administrator for transferring files from one cities library to the next using automated SQL tools. Assisted the LAN Manager with LAN and WAN testing, cabling, and router configuration. Provided user account creation.