Reports directly to the site lead and manages process technology team which includes OPEX, EH&S, process engineering and distribution. Delivers on supply, EHS, OPEX, and NPI metrics, while leading process improvements across the site. Operations site lead for new product integrations, labeling, SAP, IVDR regulations, distribution and key contributor in all production changes and implementations.

Site operations lead for new product launches and for systems integrations primarily focused on SAP support and leading site through various ERP implementations and troubleshooting. Learned project management skills, effective communication and change management

As the customer relationship supervisor and member of the technical support team, I used extensive knowledge gained from my previous roles in connection to my learned knowledge of immunohistochemisty to provide exceptional customer service, technical support and delivery on order delivery and complaint metrics. At this time our site implemented SAP and I played a lead role in the project while being the site lead for SD, TM, EWM, MDG while leading teams through various implementation challenges.

Maintained my duties supervising over the customer service and shipping teams while taking on the responsibility of our production team. The role involved planning the daily schedule for the production team while delivering on inventory and supply metrics. Responsibilities included maintaining and creating new items in the ERP system, maintaining price lists, performing new product validations, providing feedback from customers, and participation in design reviews. This role solidified my experience in ERP and systems management, expanded data analytic skills, while still meeting customer demand.

Managed customer service and warehouse whose responsibility were the handling of customer purchase orders from entry to distribution for both US and global customers. The team was required to manage orders via phone, fax and email for next day delivery. Tasks involve working with the marketing and sales teams to promote products, and working with technical support to query issues and provide support use of our in vitro diagnostic medical devices