Nathan Smith Email & Phone Number

• Business Stream Lead for Kofax system implementation on Bank of Queensland (BOQ) project.• Main point of contact for the designated work stream (Kofax) during BOQ project implementation planning, development and rollout.• Develop and maintain internal and external stakeholder relationships.• Produce Business and Detailed Requirements for Kofax system implementationAnalysis and Resolution of Production Support issues.

Key contact for IT support and business for operational issues with Primavera systems• Identify and develop improvements in efficiency and effectiveness of IT systems/tools that deliver the regulated energy Program of Work• Maintain data integrity to ensure quality information provided to stakeholders

I was a Business Analyst for Bupa where I was to negotiate with the business and IT (Project Managers, Developers and testers) to realise systems improvements and increased efficiency. I gathered, developed and produced written business and functional requirements for different successful projects e.g. Rate review, End of year. Provide analysis of production issues collaborating with other departments and resolution processes

I was an Implementation Co-ordinator (Frontline) for MBF where I was the Main Private Health Insurance (PHI) point of contact for the designated work stream during new system implementation planning and rollout. I documented and identified process changes and workarounds. I developed strong relationships with the appropriate internal stakeholders and project team members resulting in successful system implementation.