Nathan Smith Email & Phone Number

United States

Katy, Texas, United States

Sugar Land, Texas, United States

Katy, Texas, United States

Houston, Texas Area

Answered incoming calls and assisted users in issues with retail pos machines and manager workstations. Prepared tickets using service now with correct documentation. • Followed up with users to ensure completion of issues to 100%. Called stores and users to check if any other issues needed to be resolved.• Assisted other Analyst’s with work flow and helping them close tickets out.• Remoted into laptops and other devices on network to assist users in corporate office and at the store level • Experience using remote tools to better assist users and store users with hardware printers, laptops, desktops

Houston, Texas Area

• Answered incoming calls and assisted users in issues with restaurant pos machines and manager workstations. Prepared tickets using service now with correct documentation. • Followed up with users to ensure completion of issues to 100%. Called stores and users to check if any other issues needed to be resolved.• Assisted other Analyst’s with work flow and helping them close tickets out.• Remoted into laptops and other devices on network to assist users in corporate office and at the store level • Scheduled techs to visit stores when issue was not repairable by phone troubleshooting.

Houston, Texas Area

Ensured the quality of water consumed and used by the public through monitoring it when called out for a service call and every 90 day visits. I was in charge of the equipment maintenance at various sites throughout Houston. The job entails using various tools and gauges to test the water for contaminants and inconsistencies. I also had to change filters when they were due to be changed.

Houston, Texas Area

Computed accurate sales prices for purchase transactions.Provided an elevated customer experience to generate a loyal clientele.Assisted customers in person and via telephone.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.