Nathan Stevens Email & Phone Number

Defining and delivering amazing digital channel experiences across the internal, partner and customer channels for Telstra's Enterprise and Business customer portfolio. My role leads the mission to deliver both step-change and strategic transformation into the vast array of core process areas including:* Opportunity and Lead Management* Contract and pricing * Proposal, Quote, Order* Case Management* Reporting and Insights

Leading the Strategic CPQ&O initiative for the Telstra Enterprise Digitisation program. Overall budget ~$30M Capex with over 200 resources across the business and IT flowing to the work. Accountability for the overall budget and success of the initiative which aims to re-platform our current B2B CPQ solution (CloudSense) to a new headless, fully ITaaS enabled architecture which utilises Vlocity (Salesforce) as the underlying CPQ&O platform. Along with this the initiative is also delivering… Show more Leading the Strategic CPQ&O initiative for the Telstra Enterprise Digitisation program. Overall budget ~$30M Capex with over 200 resources across the business and IT flowing to the work. Accountability for the overall budget and success of the initiative which aims to re-platform our current B2B CPQ solution (CloudSense) to a new headless, fully ITaaS enabled architecture which utilises Vlocity (Salesforce) as the underlying CPQ&O platform. Along with this the initiative is also delivering a greenfield Commercial Order Management solution (Callidus) with full intregration (via agnostic ITaas APIs) into our new react headless UI. A customer, user-first design approach has been taken in terms of how we design and build amazing experiences for our customers, partners along with our internal sales and ops users. The new UX being developed is a single consistent experience across the 3 channels and is targetted to reduce the Average Handling Time (AHT) for simplex mobile ordering from 22 mins to <3 mins. Lastly, the new solution will enable 100% of Mobility ordering scenarios to be supported with 100% Straight-Through-Processing via the digital channel, delivering significant productivity savings to Telstra as whole. Show less

Leading the Standard Solution Sales sub-group as part of Telstra's B2B digital transformation initiative for our Enterprise and Government customers. Focus for the sub-group was to deliver a new contract, configure, price and quote solution for Telstra's hallmark fixed service offering (Adaptive Networks) utilising best-in-class technology and integration approaches. Another key outcome for the sub-group was to build and evolve our digital contracting and pricing capabilities to ensure… Show more Leading the Standard Solution Sales sub-group as part of Telstra's B2B digital transformation initiative for our Enterprise and Government customers. Focus for the sub-group was to deliver a new contract, configure, price and quote solution for Telstra's hallmark fixed service offering (Adaptive Networks) utilising best-in-class technology and integration approaches. Another key outcome for the sub-group was to build and evolve our digital contracting and pricing capabilities to ensure that Telstra can move away from legacy tools and processes and provide amazing digital experiences for our customers, people and partners. Show less

Melbourne, Australia

Product Owner and overall Sales Journey Lead for Telstra’s B2B Digitisation program. My role focused on the CPQ (Configure, Price and Quote) Journey used by both Internal and partners sales users for Enterprise and Government customers

Melbourne, Australia

Responsible for the overall design and implementation of new Prospect To Order (P2O) capture and tracking capability using the ServiceNow platform for NBN transitions across Telstra Enterprise. My role spanned across all phases of the IT delivery process to ensure that a high quality solution was delivered out to the business user community from idea generation, solution development, detailed design, testing, training and rollout support.

Melbourne, Australia

Responsible for the overall project management of a significant initiative (~$7M Capex) to deliver a new telephony order provisioning application into the Business and Government areas of Telstra. The new application was built from the ground up and was successfully rolled out to > 800 users across the organisation (both onshore and offshore). The project involved working with multiple vendors with significant changes being made to several business critical back-end applications in… Show more Responsible for the overall project management of a significant initiative (~$7M Capex) to deliver a new telephony order provisioning application into the Business and Government areas of Telstra. The new application was built from the ground up and was successfully rolled out to > 800 users across the organisation (both onshore and offshore). The project involved working with multiple vendors with significant changes being made to several business critical back-end applications in order to meet stringent business requirements around minimising impact to average handling time and customer experience. I was responsible for overseeing the project from E2E and at its peak across both the core business and IT dev and test teams the project was made up of ~40 full-time resources. The majority of the new IT functionality rolled out to the business was delivered using an agile approach with the delivery split up into four Epics and 17 Iterations containing over 300 user stories. The final Epic was deployed in late July 2016 and within two months of full launch over 2,000 orders per week were being successfully processed through the system. Show less

Melbourne, Australia

I was responsible for the overall Program Management of a number of projects within the Structural Separation Undertaking (SSU) program for Telstra. The program was focused around the remediation of IT applications used throughout the organisation to ensure that Telstra complies with ACCC guidelines set with regards to the visibility and use of wholesale customer related information.My role was focused on ensuring that the systems contained under my stream of work (both BSS and OSS… Show more I was responsible for the overall Program Management of a number of projects within the Structural Separation Undertaking (SSU) program for Telstra. The program was focused around the remediation of IT applications used throughout the organisation to ensure that Telstra complies with ACCC guidelines set with regards to the visibility and use of wholesale customer related information.My role was focused on ensuring that the systems contained under my stream of work (both BSS and OSS applications) were remediated successfully and comply with these guidelines. The remediation approach taken for the applications contained in my stream usually consisted of a mix of IT changes (90%) and business process changes (10%) to ensure overall compliance. I was responsible for the E2E delivery of all system remediation in scope of my stream, from the early analysis and solution phases through to deployment and change management out into the business. Over duration of the program my stream was responsible for delivering > $20M worth of IT and business process changes which were successfully deployed out to the organisation, impacting over 10,000 users. Most IT projects delivered under my stream of work were delivered using a waterfall model however several initiatives used an agile (scrum) delivery method. Show less

Melbourne, Australia

My role during this time was working as a Program Support lead on a significant IT change project delivering Quote and Ordering capability into a new IT platform for Complex IP and Managed Products. My key responsibilities were focused around the creation and management of the program support strategy for the new sales ordering application and processes. This included the initial setup and ongoing management of the support team who supported approx 300 highly impacted users within the… Show more My role during this time was working as a Program Support lead on a significant IT change project delivering Quote and Ordering capability into a new IT platform for Complex IP and Managed Products. My key responsibilities were focused around the creation and management of the program support strategy for the new sales ordering application and processes. This included the initial setup and ongoing management of the support team who supported approx 300 highly impacted users within the organisation across various groups and parts of the Sales and Fulfillment processes. I was responsible for ensuring that the roll-out of the new IT Solution and Process into the organisation was successful and user adoption was maximised. Show less

Melbourne

My role as an Executive Consultant with Amdocs was quite varied but mainly involved working in a pre-sales lead capacity on a number of different technology, process and people change initiatives. I spent most of my time in front of Tier 1 Telco customers (> 80% customer facing) within the APAC region, working through how to bring together IT and the Business in order to drive revenue, reduce cost, reduce cycle times and improve customer satisfaction.The focus of my role as a lead on… Show more My role as an Executive Consultant with Amdocs was quite varied but mainly involved working in a pre-sales lead capacity on a number of different technology, process and people change initiatives. I spent most of my time in front of Tier 1 Telco customers (> 80% customer facing) within the APAC region, working through how to bring together IT and the Business in order to drive revenue, reduce cost, reduce cycle times and improve customer satisfaction.The focus of my role as a lead on these initiatives was to work closely across the organisation (Product, Sales, Strategy, Delivery and Consulting) and bring together resources, frameworks and solutions which solve real-life business issues and challenges currently faced in the Telco space. The size and scope of the initiatives and programs proposed varied in size and value between $500k and $20M in terms of revenue generated for the organisation. Show less

I was employed as a User Centred Design Lead within the Innovation and Media group in Telstra. My role was primarily focused on designing and driving the user experience across a number of key ICT products in the Enterprise and Business space.My main responsibilities included leading the customer experience design within the cloud solutions space. This involved working closely with product management, users and various stakeholders across the business to deliver on the company’s Cloud… Show more I was employed as a User Centred Design Lead within the Innovation and Media group in Telstra. My role was primarily focused on designing and driving the user experience across a number of key ICT products in the Enterprise and Business space.My main responsibilities included leading the customer experience design within the cloud solutions space. This involved working closely with product management, users and various stakeholders across the business to deliver on the company’s Cloud strategy across both tactical and strategic programs.My focus was primarily based around the design of the online environment in terms of the functionality, integration and usability of the application touch-points with the customer. Alongside this my responsibilities also spanned to include the optimisation and design of business processes to support key customer interactions and services for the Cloud solutions stack (XAAS) Show less

My role as Senior Business Analyst in the Systems Enablement team was focused on delivering both small and large scale IT-Based rollouts across the Enterprise and Government area in Telstra. As a lead BA I was responsible for a wide range of activities including: * Leading the business benefit and financial analysis of the Complex Products and Services (CP&S) strategic IT program business case from inception through to final CEO approval ($80M of capital spend)* Heading up a… Show more My role as Senior Business Analyst in the Systems Enablement team was focused on delivering both small and large scale IT-Based rollouts across the Enterprise and Government area in Telstra. As a lead BA I was responsible for a wide range of activities including: * Leading the business benefit and financial analysis of the Complex Products and Services (CP&S) strategic IT program business case from inception through to final CEO approval ($80M of capital spend)* Heading up a team of specialists and key stakeholders across the business to flesh out both functional and non-functional requirements in the complex OSS/BSS IT stack.* Working with vendors and business subject matter experts to translate IT and business requirements into detailed system designs and specifications for approval. Main business lead for all issues and document reviews throughout detailed design for the CP&S program. Zero target dates missed.* Escalating issues / risks to governance and working through mitigation strategies with key representatives across multiple business and operational groups* Designing, writing and managing the execution of both UAT and BAT test cycles ensuring that a quality solution was built on-time and delivered to spec. Main contact point for 20 testers across the business with 1200 test cases successfully completed in 5 weeks.* Designing and delivering system training to over 600 users across the organisation through a mix of online and face-to-face courseware.* Lead for a tactical IT and process improvement program of work responsible for delivering: Reduction in automated transaction error rates by > 60%, 40% reduction in Sales Order Capture DTOW, and Significant cost savings across the business. Show less

My role as a Project Specialist in the IP Innovation area was wide and varied. However, the main focus of my role was to deliver improvement in the activation of IP solutions for TE&G customers. Some of my key responsibilities included:• Working with stakeholders from right across the IP Activation process to deliver improvement in cycle times, first-time throughput & customer satisfaction. • Project managing and providing Subject Matter Expert support for a POW… Show more My role as a Project Specialist in the IP Innovation area was wide and varied. However, the main focus of my role was to deliver improvement in the activation of IP solutions for TE&G customers. Some of my key responsibilities included:• Working with stakeholders from right across the IP Activation process to deliver improvement in cycle times, first-time throughput & customer satisfaction. • Project managing and providing Subject Matter Expert support for a POW consisting of 13 key projects with GMD visibility and support.• Process owner and manager for a team of 20 IT contractors who specialised in data analysis and transcription into Telstra's key IP Design and Inventory (OSS) system.• Training and presenting to a number of different workgroups and management across the IP process (from GM to CIO and CEO level) on the IP provisioning process and the TE&G IP POW. Show less

SME for the IP fulfilment area. Main responsibilities included working on new product launches, tactical initiatives, process changes and system deployments / changes to ensure that the group (approx 40 staff) were trained and had a quality process to work from.

Designing and developing databases and website solutions for a wide range of companies and organisations.