Results focused, knowledgeable and pragmatic business and technology leader with over 18 years' experience working in various roles across the telecommunications industry, focusing on improving and transforming channel experience, IT enablement and delivery, business process optimization, business change management and service delivery. My experience and knowledge spans over many capabilities and process areas from Sales, Contracting, Pricing, Quoting, Product and Offer management through to Order Fulfillment, Activation and Billing.Over the years I have lead numerous digital transformation initiatives for Australia's largest Telco along with a vast array of go-to-market product releases, tactical and strategic programs which have helped shape and deliver dramatic improvements to cost, service and productivity across the organisation.I have a strong passion for understanding how we connect technology with the business and our customers to deliver amazing digital experiences within the B2B (Enterprise & Business customer) space. My understanding of complex IT architecture (including ITaaS and Microservice-based implementations) along with CRM + CPQ + Ordering platforms gives me the ability to quickly work through complex business challenges and identify solutions which will deliver value to the organisation both now and well into the future.I place users and the customer at the centre of everything that I do. I truly believe that investing in a strong understanding of what's important to our users and customers, designing solutions in a customer-centric way we will deliver quality outcomes that enable the business to grow, mature and scale
Listed skills include Telecommunications, Service Delivery, Managed Services, Pre Sales, and 31 others.