Nathan Stevens Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Sydney, Australia

- Key member of the APAC Leadership Team - Key speaker and thought leader for Snow APAC webinars, live events, and Gartner - Complex enterprise deal management across cross-functional teams within Snow- Managing a successful multi-discipline (SAM and Cloud Mgmt) team of 7 across 4 countries (Australia, Singapore, Indonesia, India) - Have grown the team.

Sydney, Australia

Dubai, United Arab Emirates

Management of programs for endpoint technical refreshes, software remediation, end of life management for hardware/software products, IT process re-engineering across multiple departments including HR, Finance, Retail Banking, Investment Banking, Asset Management, Trade and FinanceImplementation of a Knowledge Base solution for BMC Remedy, including.

Dubai, United Arab Emirates

Senior member of the Lean Management Office including the selection of Lean Champions, management of lean waves, providing updates the to Lean Steering committee on Service Improvement activityImplementation of a compressive CMDB for over 45,000 end points including infrastructure, network, end user devices and complex banking and financial.

Homebush Bay, Australia

Part of the Future Leaders Talent Pool and ProgramManaging 14 staff (inclusive of 1 person with 3 direct reports) across 5 different competencies including service support transitions, service support training, communications, document management and service management tool migrations. Managing and introducing a new KPI structure within the Service.

North Ryde & Homebush Bay, Australia

Leading transition activities across service support for new clients, supporting the on-boarding of new services and internal initiatives within Fujitsu.Providing Subject Matter Expert knowledge across Service Desk and the Service Management Practices (Incident, Request, Change, Release, Asset, Problem) to new clients to Fujitsu. Liaising with business.

North Ryde & Homebush Bay, Australia

Led 2 different teams across multi-national clientsRecruitment of new team members looking to identify required skill sets and establish the right mix of skills and experiences to service the customer Performance Management with direct reports, including 1 on 1 Sessions, Performance Improvement Plans, Annual Performance Appraisals and Personal and Career.

North Ryde, Australia

Providing first level customer service and support for a wide range of clientsDeveloping documentation and knowledge articlesBuilding relationships with preferred vendors and client stakeholdersShared service desk utilising service management tools including USP, USD 11.2, Remedy 5, ServiceNow and SiebelSupporting a mixed profile of customers including.

Bachelor Of Science, Information Systems And Psychology

Graduate Certificate, It Project Management

Graduate Certificate, Customer Success Management

Advanced Diploma Of Management

Diploma Of Management

Certificate Iv, Business